Tag Archive | "Small"

Ask MarketingSherpa: How do small businesses find clients?

When I get together with other contractors (web designers, marketers, branding specialists, etc.) the first question is generally ‘So, how do you find new clients?” The answer is generally ‘referral,’ but that only provides so much to the pipeline.
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3 Empowering Small Business Tips for Today, 2019, and a Better Future

Posted by MiriamEllis

“American business is overwhelmingly small business.” – SBE Council

Small businesses have created 61.8% of net new jobs in the US since the early 1990s. Local business is big business. Let’s celebrate this in honor of Small Business Saturday with 3 strategies that will support independent business owners this week, and in the better future that can be attained with the right efforts.

What’s Small Business Saturday?

It’s an annual shopping event sponsored by American Express on the Saturday following Thanksgiving with the primary goal of encouraging residents to patronize local merchants. The program was launched in 2010 in response to the Great Recession. By 2017, Small Business Saturday jumped to 7,200 Neighborhood Champions (individuals and groups that organize towns for the event), with 108 million reported participating consumers spending $ 12 billion across the country.

Those numbers are impressive, and more than that, they hold the acorn of strategy for the spreading oak of a nation in which independently grown communities set standards of living, set policy, and set us on course for a sustainable future.

Tips for small businesses today

If your community is already participating in Small Business Saturday, try these techniques to enhance your success on the big day:

1. Give an extra reason to shop with you

This can be as simple as giving customers a small discount or a small free gift with their purchase, or as far-reaching as donating part of the proceeds of the day’s sales to a worthy local cause. Give customers a reason to feel extra good that they shopped with you, especially if you can demonstrate how their purchase supports their own community. Check out our Local Business Holiday Checklist for further tips.

2. Give local media something to report

Creativity is your best asset in deciding how to make your place of business a top destination on Small Business Saturday, worthy of mentions in the local news. Live music? A treasure hunt? The best store window in town? Reach out to reporters if you’re doing something extra special to build up publicity.

3. Give a reason to come back year-round

Turn a shopping moment into a teaching moment. Print up some flyers from the American Independent Business Alliance and pass them out to customers to teach them how local purchasing increases local wealth, health, and security. Take a minute or two to talk with customers who express interest. Sometimes, all it takes is a little education and kindness to shift habits. First, take a few minutes to boost your own education by reading How to Win Some Customer Back from Amazon this Holiday Season.

AMIBA has a great list of tips for Small Business Saturday success and American Express has the best examples of how whole communities have created memorable events surrounding these campaigns. I’ve seen everything from community breakfast kickoffs in Michigan, to jazz bands in Louisiana, to Santa Claus coming to town on a riverboat in California. Working closely with participating neighboring businesses can transform your town or city into a holiday wonderland on this special day, and if your community isn’t involved yet, research this year can prepare you to rally support for an application to next year’s program.

Tips for small businesses for the new year

Unless your town is truly so small that all residents are already aware of every business located there, make 2019 the year you put the Internet to work for you and your community. Even small town businesses have news and promotions they’d like to share on the web, and don’t forget the arrival of new neighbors and travelers who need to be guided to find you. In larger cities, every resident and visitor needs help navigating the local commercial scene.

Try these tips for growth in the new year:

  1. Dig deeply into the Buy Local movement by reading The Local SEO’s Guide to the Buy Local Phenomenon. Even if you see yourself as a merchant today, you can re-envision your role as a community advocate, improving the quality of life for your entire town.
  2. Expand your vision of excellent customer service to include the reality that your neighbors are almost all on the Internet part of every day looking for solutions to their problems. A combination of on-and-offline customer service is your key to becoming the problem-solver that wins lucrative, loyal patrons. Read What the Local Customer Service Ecosystem Looks Like in 2019.
  3. Not sure where to begin learning about local search marketing on the web? First, check out Moz’s free Local SEO Learning Center with articles written for the beginner to familiarize yourself with the basic concepts. Then, start following the recognized leaders in this form of marketing to keep pace with new developments and opportunities as they arise. Make a new year’s resolution to devote just 15 minutes a day, 5 days a week, to learning more about marketing your small local business. By the end of a single year, you will have become a serious force for promotion of your company and the community it serves.

Tips for an independent business future: The time is right

I’ve been working in local business marketing for about 15 years, watching not just the development of technologies, but the ebb and flow of brand and consumer habits and attitudes. What I’m observing with most interest as we close out the present year is a rising tide of localistic leanings.

On the one hand, we have some of the largest brands (Google, Amazon, Facebook, etc.) losing the trust of the public in serious scandals surrounding privacy, human rights violations, and even war. On the other hand, we have small business owners uniting to revitalize their communities in wounded cities like Detroit and tiny towns like Bozeman, in the wake of the Great Recession, itself cited as a big brand product.

Where your company does business may influence your customers’ take on economics, but overall, the engrossing trend I’m seeing is towards more trust in smaller, independently owned companies. In fact, communities across the US are starting to map out futures for themselves that are as self-sustaining as possible. Earlier, I referenced small business owners undergoing a mental shift from lone merchant to community advocate, and here, I’ve mapped out a basic model for towns and cities to shift toward independence.

What most communities can’t access locally are branded products: imported big label clothing, packaged foods, electronics, cars, branded cosmetics, books. Similarly, most communities don’t have direct local access to the manufacture or mining of plastics, metals, and gases. And, very often, towns and cities lack access to agroforestry for raw lumber, fuel, natural fibers and free food. So, let’s say for now that the typical community leaves these things up to big brands so that they can still buy computers, books and stainless steel cookware from major manufacturers.

But beyond this, with the right planning, the majority of the components for a high standard of living can be created and owned locally. For example:

There are certainly some things we may rely on big brands and federal resources for, but it isn’t Amazon or the IRS who give us a friendly wave as we take our morning hike through town, making us feel acknowledged as people and improving our sense of community. For that, we have to rely on our neighbor. And it’s becoming increasingly clear that it’s up to towns and cities to determine whether neighbors are experiencing a decent standard of living.

Reading the mood of the economy, I am seeing more and more Americans becoming open to the messages that the percentage of small businesses in a community correlates with residents’ health, that quality social interactions lessen the chances of premature death by 50%, that independent businesses recirculate almost 4x as much community wealth, and that Main Street-style city planning massively reduces pollution vs. big box stores on the outskirts of town.

Small Business Saturday doesn’t have to be a once-a-year phenomenon. Small business owners, by joining together as community advocates, have the power to make it a way of life where they live. And they have one significant advantage over most corporations, the value of which shouldn’t be underestimated: They can begin the most important conversations face-to-face with their neighbors, asking, “Who do we want to be? Where do want to live? What’s our best vision for how life could be here?”

Don’t be afraid to talk beyond transactions with your favorite customers. Listening closely, I believe you’ll discover that there’s a longing for change and that the time is right.

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SearchCap: Google’s deal with Mastercard not ‘deceptive’, small business SEO & more

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.



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How Small Digital Publishers Can Grow Their Network and Save Time

Posted by lydiagilbertson

Being a small or startup publishing company is hard. The digital advertising industry is broken. Larger companies like Vox and Buzzfeed are some of the only online publications that can hope to monetize their content effectively. Smaller niche publications often have an even harder time attracting return visitors or getting people outside of their current active users to see their content at all. Already at a disadvantage, most small publications are also understaffed and underfunded. These publications can use content marketing and search marketing concepts within their online distribution strategy to better reach their audiences and to compete with bigger publications.

Platforms as distributors

Somehow, platforms have long been both the saviors and the destroyers of the digital publishing industry. Regardless, they’ve become a necessary evil for the content distribution strategy of almost all online publishing companies. There’s no real harm in trying out different ways to reach your audience, but don’t waste your time on a platform that isn’t growing your audience or enhancing its engagement. The usual contenders being Facebook and Twitter, there are a few more platforms that can be easily utilized towards helping you to reach your audience.

1. AMP

Google’s Accelerated Mobile Page (AMP) project is a complex attempt by Google to make pages load faster on mobile devices, keep users on their platform, and to better engage with the publishing community. Many larger sites report a lot of success using AMP. Smaller publishers may be wary of trying out AMP on their sites, out of fear that it will further overwork their staff or that it requires an intense amount of web development knowledge. However, Google AMP is fairly simple to implement (more on how further down the page) if you’re using WordPress or another common content management system.

Companies using WordPress will have an especially easy time adding AMP to the list of ways they distribute their content. Both WordPress and Yoast have plugins available to put (and manage) your content into the AMP format. Medium is also in the process of allowing its users an easy way to designate AMP content. Here are a few things to keep in mind before publishing your content via AMP:

  1. Make sure it’s in article format. AMP is meant for blog posts and news articles, so don’t try to publish products or landing pages using Google AMP.
  2. Be conscious of the audience you’re publishing for when using AMP. Articles that appear in the Google AMP carousel in the SERP are usually topical and considered “news.”
  3. If your site is struggling with speed issues, AMP could be a part (but not all) of the solution, as it will help your articles load more quickly on mobile devices.
  4. If your site doesn’t use WordPress, implementing AMP might be a little bit harder than just downloading a plugin for your CMS. Find more out about that process here.
  5. Analytics tracking should be included in your overall traffic and segmented to show how much traffic comes from AMP. Find out more about AMP and Google Analytics here.

2. Medium

Medium is another platform that can help more users to see your content and stay on the page long enough to read it. Like any platform, hosting your entire site on Medium comes with the risk of giving your content to another entity rather than your own website. This is a concern because hosting all of your content somewhere like Medium means it could make changes to the platform that you may not like, or in severe situations shut down entirely (and take your content with it). It also has limited capabilities with on-page ads. However, there are some larger publishers that have been adopting Medium as their main source of content distribution. There are several benefits to doing this:

  1. Medium has a built-in audience of millions of engaged readers.
  2. Most of the content on Medium is high quality.
  3. Migrating your entire site to the Medium platform is actually relatively easy for both WordPress and non-WordPress sites. Be sure to keep in mind that hosting all of your content on a platform can be risky.

Another way to utilize Medium’s built-in audience is to republish your content onto the platform. Medium allows for its users to write content on their platform and then canonicalize to their own website (that’s not on Medium). This allows small publishers to pick which content goes on Medium (much like a social media platform) in order to make sure it’s targeted to Medium’s user-base.

3. Google News

Google News is a section of the search engine results page that focuses entirely on timely news content. In order for many websites to be featured in this specialized SERP, they have to go through the application process and get accepted into the Google News program. After acceptance, the site has to follow and keep a specific set of meta tags up-to-date, only posting timely content designated for the platform. Find out more about how to get accepted into Google News here.

Utilize content marketing tools

Outside of monetization, the number-one hurdle that most small publishing companies face is being understaffed and overworked. One way to remedy this is using tools that help diminish the workload involved in managing content-heavy sites. Here are a list of tools that can help small publishers cut down on their tasks:

1. CoSchedule

CoSchedule is editorial calendar software that minimizes time spent keeping track of all of the posts you want/need to do on any given day. It’s designed for both small and enterprise companies, but is better suited for smaller ones due to its all-in-one approach. CoSchedule allows you to plan your posts in advance and set a time for when to post them on social media platforms, all in a single tool.

2. BuzzSumo

Ideating different pieces of content for your site takes a significant amount of time. Utilizing a tool like BuzzSumo could help you to come up with a ton of different article concepts based on what’s trending on different social media platforms.

3. Canva

Having a small team usually means that your graphic designer is extremely busy (or nonexistent). Making quick graphics and supplementary images for your posts can totally be done utilizing Canva, without bogging down your graphics team with more work than it can handle (plus, there’s a free version).

Focus on your niche

Find your niche and build your audience. Obviously, this is easier said than done. But, it’s extremely important as a small publisher to be filling a void or taking a different perspective in the already overflowing content funnel of the Internet. Find your unique voice and the people that want to hear it. Sticking to your publication’s brand or niche will in turn build you a specialized audience. This allows prospective advertisers to better target and then convert using your content.

Don’t always focus on quantity, but quality

Similar to the last point, in addition to not overstretching your genre, don’t overstretch your posting frequency. Rather than posting more times per day just to meet an imaginary quota, it’s better to create fewer posts of higher quality. Moz did a publishing experiment that illustrates the complexity of publishing frequency and content quality. Pay more attention to what your users want rather than what you assume Google does.

Summary

Being a small publishing company is hard. Most small publications find themselves understaffed and overworked trying to catch up with much larger companies.The best way to try to compete with larger publishing companies is to keep your focus small and to use external applications. They’ll help you save time and make creating easier. Utilize all of the platforms that work for your audience — not just all of the platforms available.

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Organic traffic & link building for small businesses

Link building is often one of the most challenging digital marketing tasks for small businesses. In this helpful how-to, columnist Marcus Miller explores how link building works today and what small businesses can do to get started.

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Meet a Landy Award winner: Noble Studios drives traffic to Tahoe South to win Best SEO Initiative for Small Business

Noble Studios introduced a new approach to blogging and content creation for Tahoe South that resulted in a 134% increase in mobile site traffic.

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How Can Small Businesses/Websites Compete with Big Players in SEO? – Whiteboard Friday

Posted by randfish

It may seem like an impossible uphill battle to compete with big sites in the SERPs, but there are benefits to running a smaller site that can make a tremendous difference to your SEO. In today’s Whiteboard Friday, Rand explains how small businesses and websites can target opportunities the big sites can’t, in spite of their natural advantages.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat about how you, as a small site, could compete against big sites.

Big site advantages

Now look, big sites in SEO have some big advantages. Those include things like:

  • Domain authority
  • Quantity and diversity of the links that are coming to them, which bias engines to generally rank their content higher than they ordinarily might if it were on a brand-new site or a smaller site that they didn’t recognize.
  • Trustworthiness. They’ve built brand associations in the space through advertising and through their size and scale and their reputation over time and over years that means that people have these biases towards trusting that brand, liking that brand, buying from that brand.
  • Financial resources that likely you are not going to have as a small website. If we’re talking about Expedia here versus randstravels.com, they have tens if not hundreds of millions of dollars that they can put towards their web marketing efforts and their SEO efforts, and I have, well, my bad self.
  • Ability to invest if and usually not just if, but if and when, if and when something is a major priority. If it’s not the case that something is a major priority, then Expedia is probably not going to invest in that, and this is where a lot of your advantages come from.

Small site advantages

So as a small website:

  • Nimbleness. You can choose to say, “Here are all the things we could be investing in right now, and you know what, this is the highest priority right now,” and a week later decide this is no longer the highest priority. We’re going to change direction and go pursue this instead. You don’t have to check with a manager or a team or a boss. You don’t have three layers of management that you have to run that approval process through. You can be extremely nimble. Small teams can get remarkable amounts done in small amounts of time compared to much larger teams.
  • Creativity. You are allowed to go outside the boundaries of what’s been set. If you have an idea, you can execute on it. If you have an idea at Expedia, you need to get a lot of approval before you can go after it, and you better make sure that all of the rest of your work is done, too.
  • Focus. As a small business, you can choose to focus your web marketing efforts on one specific thing. So if you know that SEO is where all of your opportunity lies, you can ignore your other web marketing channels, you can ignore retargeting for a few weeks, you can ignore your PPC accounts for a few weeks and simply focus on SEO. At Expedia, a marketing manager is going to have a long list of things that they need to do that they are responsible for, and they can’t simply ignore all their duties to focus on something new.
  • Niche appeal. So yes, Expedia built up their brand around travel, and they have associations around hotels and flights and bookings and all this kind of stuff. But you can choose to take a small slice of those for your particular business and say, “We’re going to focus exclusively on this, and we’re going to become the authority in this particular niche,” which gives you a bunch of advantages that we’ll talk about.
  • Authenticity on your side. So a big brand will often have big brand associations. A smaller brand can build very strong positive associations with, granted, a smaller audience, but you don’t need to monetize as many or as fast or as directly as a big brand needs to. You can concentrate on building your brand’s appeal to your very specific niche. If you monetize them well enough over time, you can build a great business, a small business but a great small business.

5 ways to compete

So, five ways to compete.

1. Target keywords the big sites are unwilling, unable, or so far aren’t trying to compete on.

First off let’s talk about keywords. So in the SEO keyword universe, there are going to be keywords that a big brand, like in this example Expedia, is unwilling, unable, or has chosen not to target yet because they have an indirect path to ROI or legal issues or PR issues. Those can be things like:

  • Long-tail keywords. So maybe Expedia is definitely targeting something like “Istanbul city guide,” but they are definitely not targeting something like “best shops to visit in Istanbul’s Grand Bazaar.” By the way, I looked that up, and I could not find a great list. So if someone wants to make a list of those, that would be real handy because the Grand Bazaar, very hard to find things.
  • Comparison keywords. So Expedia can’t go after their competitors’ brand names, and they certainly wouldn’t choose generally to compare themselves to another brand. So Venere flights versus Expedia flights, they’re just not going to have a page on that. But you can have a page on that, and you can compare those things to each other. That’s an advantage that a small website is going to have over a larger one.
  • Editorial keywords. So Expedia has business relationships with a lot of different hotels. Therefore, it is not in their interest to rank hotels in a particular locale from 1 to 10 or from 1 to 100. As a small website, you don’t have that constraint, and you can go after those types of keywords that your bigger competitors bias against doing, and that can be very powerful as well.

2. Aim for authority and brand association in a very specific niche

So like we talked about, Expedia is focused on travel. But Rand’s Travels can focus on city-specific itineraries or ranking travel destinations or some other thin slice of a niche that Expedia can’t build that same brand equity in.

3. Pursue indirect/harder-to-monetize content

So Expedia knows that they’re generally pursuing not just keywords, but content that helps people buy directly from Expedia, and they’re going to be looking at that path to conversion. But you might say, “I don’t care if it takes three visits or four visits or five visits for someone to convert. I want to build trust. I want to build authority in my niche. Therefore, I can go after content that Expedia would not go after.” They might be hotels, flights, cars, and cities. You might be recommended websites and travel education and news and tactics and tips and neighborhoods.

4. Go deeper and provide more value with content than what your big competition can afford to scale

You can invest more in a single piece of content than Expedia or a big brand ever could. So when you take your small niche and you say this keyword or this set of keywords is extremely important to me. This search intent is extremely important. I’m going to create 10x content. I’m going to put 10 times more effort and energy and resources into building that than what my big brand competitor can do. If they are a two-star resource, I’m going to be a five-star resource.

5. Build relationships 1-on-1 that big competition will never invest in

In addition to that element of building better content, you can also build better, more direct relationships with the people you need those relationships with. So Expedia goes through their PR team, and they have their teams of folks that do their relationships. But you can go direct. You can say, “I’m Rand’s Travels. I’m going to go meet with people in Istanbul while I’m there and forge those relationships personally and build those relationships up on social media and have conversations and leave blog comments, and that will reinforce my authenticity and my niche appeal.”

That’s a huge advantage as well, and that can help to amplify the reach of your content and to get you visibility on these keywords and this content that your competitors simply can’t touch because they’re too big. They need to do this stuff at scale. When you need to do things at scale, you simply can’t focus in the same way, and that’s where your big advantages come from as a small website.

Now, looking forward to our comments and hearing more from you about how you’ve been able to compete against the big guys, and we’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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Yahoo Small Business Turns Over Local Listings Management To Yext

Following in the footsteps of MapQuest last year, Yahoo Small Business is outsourcing local listings management to Yext. Late last week Yahoo notified customers of the impending change in email: Yahoo is thrilled to announce that we have partnered with Yext to manage your Local Basic Listing moving…



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A Small Business Owner’s Guide to Local Search Optimization

small business owner

It’s a restaurant owner’s worst online nightmare – someone is searching for a restaurant in your neighborhood and your business doesn’t appear until page 7 of the search results, right below the creepy deli/gas station hybrid three towns over.

According to a 2014 Google study, 50% of mobile users are most likely to visit a storefront within a day of conducting a local search online. Over the next few years it’s very probable that these numbers will only continue to increase. With conversion rates like these, it’s clear that there are revenue driving benefits to optimizing your local presence so that you can be seen online by more of your potential customers.

Small business owners often wear many hats: accountant, business strategist, general manager and marketer. I’d venture to say that search engine specialist likely isn’t at the top of your resume, and it doesn’t need to be if you follow these simple steps to ensure that your local business’s online presence is off to the right start.

#1 – Lock Down Local Directories

Take a few minutes to research what local directories (ex: Yelp, SuperPages, YellowPages, UrbanSpoon, DexxKnows, etc.) are ranking on page one of Google for the keywords you are targeting as part of your SEO strategy. Next you’ll want to identify the top five directories, uncover whether your business is listed on them and take steps to claim the listing or create a new listing for each.

Below is an example of the directories that appear for a local search for “watch repair”. If you’re a watch repair shop in Minneapolis, but aren’t listed on these local directories, or are categorized incorrectly, your business won’t be presented as an option on these sites.

watch repair minneapolis

Tips for claiming and optimizing your local business listings:

  • Standardize your company name. Take the time to ensure your business name is correct and consistent across all listings. This solidifies signals to the search engines that help boost brand-name based rankings.
  • Opt for a local phone number. List your company’s local phone number instead of a toll-free number. Google prefers to see a local number that is consistent with your geographical location.
  • Include keywords. Ensure 1-2 of your priority keywords are integrated into the business description. Priority keywords are generally centered on your main products or services. If you’re a Pizza Hut in Denver, your priority keywords would most likely be “denver pizza delivery” or “denver pizza”.
  • Utilize imagery options. Adding an appropriately sized logo and images of your business will ensure your listings appear official and polished.

#2 – Optimize Google Local Listing

Despite the upcoming changes to Google+ as a social platform, your company’s Google Local listing is still the most important local listing to claim and optimize. This page appears in company-related local searches and in Google Maps results.

cold stone creamery

Tips for claiming and optimizing your Google Local listing:

  • Optimize your business description. Take advantage of Google’s option to hyperlink text within the business description area. Link to your highest priority services pages or products on your website.
  • Be strategic with your login credentials. If you have a company YouTube account, claim your listing using the same Google login. This will allow you to easily feed YouTube videos into your Google Local listing.
  • Upload a high quality banner image. A poor quality image that is stretched or blurry will reflect on the quality of your brand. Aim for an image that’s 2120 x 1192 pixels.

#3 – Encourage Customer Reviews

Customer reviews have a direct impact on local listing search rankings. Moreover, when 73% of searchers say that positive reviews make them trust a local business more, it’s well worth the effort to ensure your company offers the third party validation that potential customers are looking for.

Best Seattle Restaurant

Tips for collecting online reviews:

  • Not all at once! Collecting too many customer reviews within a short time period will immediately raise red flags on local directories like Yelp and Google. Slow and steady wins the race.
  • Integrate review requests into your service process. Add “Review us on Google” to your receipts. Add “Request a review” to your service staff’s checklist when serving a satisfied customer. Integrating these requests into the service workflow will ensure a constant stream of user reviews.
  • Accept the good with the bad. You’re going to have a disgruntled customer, and they’re going to leave a bad review – it’s just part of the business. Know that one bad review immersed in a collection of positive reviews is likely to be dismissed by users.

Google allows business owners to respond directly to reviews. Use this feature to draft an attentive, respectful response that offers an apology and helps to remedy their concerns. Potential customers will appreciate your willingness to make things right for unhappy customers.

#4 – Integrate Keywords into Website Meta Tags and Content

Yes, you can do this. No, you don’t need to be a code wizard.

If you have a content management system that allows you to edit the content on each webpage, more than likely there’s an option to specify a meta title and description for each page. When you’re a local business with a service area centered on a large city, adding the city name to your meta titles, descriptions and content will help your ranking for city-related searches.

Here’s an example of how you could incorporate the city name into the meta title of a homepage:

current updated

You should also make sure that your target city is mentioned within the actual content of your website. Include a sentence like this in an introductory paragraph on your homepage.

Bella Bonita

How Optimized is Your Local Presence?

The tips above are the bare basics of local optimization. Although they just scratch the surface of a comprehensive optimization strategy, they serve as an achievable starting point for local business owners that aren’t sure how to approach the topic of local search optimization.

Think you’re getting the hang of this? Take your optimization to the next level by aligning your keyword objectives to your content lifecycle by learning How to Incorporate SEO and Influencer Content.

Header image via Shutterstock

 


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Protecting Your Digital Business: A Primer on Small Business and the Law

tt-johnny-lee

Litigation isn’t something any of us want to think about, but having to put a plan together when the time comes isn’t an option.

Johnny Lee is a Managing Director at Grant Thornton, forensic investigator, and licensed attorney. He shares his expertise with us to help small businesses gain a better understanding of what eDiscovery and records retention is, and why — from a legal perspective — it’s important for us to have a basic plan in place to protect our businesses.

Here’s a short primer on handling electronic records, like email, so we can be prepared.

In this 20-minute episode of Technology Translated, host Scott Ellis and Johnny Lee discuss:

  • What is eDiscovery?
  • If you’re an SMB, why should you care
  • Understanding your risk profile
  • How does email put your business at risk in litigation
  • How does eDiscovery impact a company who is vendor to a company being sued
  • What happens if you find out you’re being sued and start deleting email you don’t want discovered
  • How to put some protection in place
  • How you can use automation to make managing records easier
  • Johnny’s two pieces of advice for any SMB

Click Here to Listen to

Technology Translated on iTunes

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About the author

Rainmaker.FM

Rainmaker.FM is the premier digital marketing and sales podcast network. Get on-demand business advice from experts, whenever and wherever you want it.

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