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Report: Just 3% of CMOs are currently optimizing for voice search

As consumers gravitate to voice search, CMOs are just starting to focus on SEO strategies that support those queries.



Please visit Search Engine Land for the full article.


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Time to Act: Review Responses Just Evolved from "Extra" to "Expected"

Posted by MiriamEllis

I’ve advocated the use of Google’s owner response review feature since it first rolled out in 2010. This vital vehicle defends brand reputation and revenue, offering companies a means of transforming dissatisfied consumers into satisfied ones, supporting retention so that less has to be spent on new customer acquisition. I consider review responses to be a core customer service responsibility. Yet, eight years into the existence of this feature, marketing forums are still filled with entry-level questions like:

  • Should I respond to reviews?
  • Should I respond to positive reviews?
  • How should I respond to negative reviews?

Over the years, I’ve seen different local SEO consultants reply in differing degrees to these common threads, but as of May 11, 2018, both agencies and brands woke to a new day: the day on which Google announced it would be emailing notifications like this to consumers when a business responds to their reviews, prompting them to view the reply.

Surveys indicate that well over 50% of consumers already expect responses within days of reviewing a business. With Google’s rollout, we can assume that this number is about to rise.

Why is this noteworthy news? I’ll explain exactly that in this post, plus demo how Moz Local can be a significant help to owners and marketers in succeeding in this new environment.

When “extra” becomes “expected”

In the past, owner responses may have felt like something extra a business could do to improve management of its reputation. Perhaps a company you’re marketing has been making the effort to respond to negative reviews, at the very least, but you’ve let replying to positive reviews slide. Or maybe you respond to reviews when you can get around to it, with days or weeks transpiring between consumer feedback and brand reaction.

Google’s announcement is important for two key reasons:

1) It signals that Google is turning reviews into a truly interactive feature, in keeping with so much else they’ve rolled out to the Knowledge Panel in recent times. Like booking buttons and Google Questions & Answers, notifications of owner responses are Google’s latest step towards making Knowledge Panels transactional platforms instead of static data entities. Every new feature brings us that much closer to Google positioning itself between providers and patrons for as many transactional moments as possible.

2) It signals a major turning point in consumer expectations. In the past, reviewers have left responses from motives of “having their say,” whether that’s to praise a business, warn fellow consumers, or simply document their experiences.

Now, imagine a patron who writes a negative review of two different restaurants he dined at for Sunday lunch and dinner. On Monday, he opens his email to find a Google notification that Restaurant A has left an owner response sincerely apologizing and reasonably explaining why service was unusually slow that weekend, but that Restaurant B is meeting his complaint about a rude waiter with dead air.

“So, Restaurant A cares about me, and Restaurant B couldn’t care less,” the consumer is left to conclude, creating an emotional memory that could inform whether he’s ever willing to give either business a second chance in the future.

Just one experience of receiving an owner response notification will set the rules of the game from here on out, making all future businesses that fail to respond seem inaccessible, neglectful, and even uncaring. It’s the difference between reviewers narrating their experiences from random motives, and leaving feedback with the expectation of being heard and answered.

I will go so far as to predict that Google’s announcement ups the game for all review platforms, because it will make owner responses to consumer sentiment an expected, rather than extra, effort.

The burden is on brands

Because no intelligent business would believe it can succeed in modern commerce while appearing unreachable or unconcerned, Google’s announcement calls for a priority shift. For brands large and small, it may not be an easy one, but it should look something like this:

  • Negative reviews are now direct cries for help to our business; we will respond with whatever help we can give within X number of hours or days upon receipt
  • Positive reviews are now thank-you notes directly to our company; we will respond with gratitude within X number of hours or days upon receipt

Defining X is going to have to depend on the resources of your organization, but in an environment in which consumers expect your reply, the task of responding must now be moved from the back burner to a hotter spot on the stovetop. Statistics differ in past assessments of consumer expectations of response times:

  • In 2016, GetFiveStars found that 15.6% of consumers expected a reply with 1–3 hours, and 68.3% expected a reply within 1–3 days of leaving a review.
  • In 2017, RevLocal found that 52% of consumers expected responses within 7 days.
  • Overall, 30% of survey respondents told BrightLocal in 2017 that owner responses were a factor they looked at in judging a business.

My own expectation is that all of these numbers will now rise as a result of Google’s new function, meaning that the safest bet will be the fastest possible response. If resources are limited, I recommend prioritizing negative sentiment, aiming for a reply within hours rather than days as the best hope of winning back a customer. “Thank yous” for positive sentiment can likely wait for a couple of days, if absolutely necessary.

It’s inspiring to know that a recent Location3 study found that brands which do a good job of responding to reviews saw an average conversion rate of 13.9%, versus lackluster responders whose conversion rate was 10.4%. Depending on what you sell, those 3.5 points could be financially significant! But it’s not always easy to be optimally responsive.

If your business is small, accelerating response times can feel like a burden because of lack of people resources. If your business is a large, multi-location enterprise, the burden may lie in organizing awareness of hundreds of incoming reviews in a day, as well as keeping track of which reviews have been responded to and which haven’t.

The good news is…

Moz Local can help

The screenshot, above, is taken from the Moz Local dashboard. If you’re a customer, just log into your Moz Local account and go to your review section. From the “sources” section, choose “Google” — you’ll see the option to filter your reviews by “replied” and “not replied.” You’ll instantly be able to see which reviews you haven’t yet responded to. From there, simply use the in-dashboard feature that enables you to respond to your (or your clients’) reviews, without having to head over to your GMB dashboard or log into a variety of different clients’ GMB dashboards. So easy!

I highly recommend that all our awesome customers do this today and be sure you’ve responded to all of your most recent reviews. And, in the future, if you’re working your way through a stack of new, incoming Google reviews, this function should make it a great deal easier to keep organized about which ones you’ve checked off and which ones are still awaiting your response. I sincerely hope this function makes your work more efficient!

Need some help setting the right review response tone?

Please check out Mastering the Owner Response to the Quintet of Google My Business Reviews, which I published in 2016 to advocate responsiveness. It will walk you through these typical types of reviews you’ll be receiving:

  • “I love you!”
  • “I haven’t made up my mind yet.”
  • “There was hair in my taco…”
  • “I’m actually your competitor!”
  • “I’m citing illegal stuff.”

The one update I’d make to the advice in the above piece, given Google’s rollout of the new notification function, would be to increase the number of positive reviews to which you’re responding. In 2016, I suggested that enterprises managing hundreds of locations should aim to express gratitude for at least 10% of favorable reviews. In 2018, I’d say reply with thanks to as many of these as you possibly can. Why? Because reviews are now becoming more transactional than ever, and if a customer says, “I like you,” it’s only polite to say, “Thanks!”. As more customers begin to expect responsiveness, failure to acknowledge praise could feel uncaring.

I would also suggest that responses to negative reviews more strongly feature a plea to the customer to contact the business so that things can be “made right.” GetFiveStars co-founder, Mike Blumenthal, is hoping that Google might one day create a private channel for brands and consumers to resolve complaints, but until that happens, definitely keep in mind that:

  1. The new email alerts will ensure that more customers realize you’ve responded to their negative sentiment.
  2. If, while “making things right” in the public response, you also urge the unhappy customer to let you make things “more right” in person, you will enhance your chances of retaining him.
  3. If you are able to publicly or privately resolve a complaint, the customer may feel inspired to amend his review and raise your star rating; over time, more customers doing this could significantly improve your conversions and, possibly, your local search rankings.
  4. All potential customers who see your active responses to complaints will understand that your policies are consumer-friendly, which should increase the likelihood of them choosing your business for transactions.

Looking ahead

One of the most interesting aspects I’m considering as of the rollout of response notifications is whether it may ultimately impact the tone of reviews themselves. In the past, some reviewers have given way to excesses in their sentiment, writing about companies in the ugliest possible language… language I’ve always wanted to hope they wouldn’t use face-to-face with other human beings at the place of business. I’m wondering now if knowing there’s a very good chance that companies are responding to feedback could lessen the instances of consumers taking wild, often anonymous potshots at brands and create a more real-world, conversational environment.

In other words, instead of: “You overcharged me $ 3 for a soda and I know it’s because you’re [expletive] scammers, liars, crooks!!! Everyone beware of this company!!!”

We might see: “Hey guys, I just noticed a $ 3 overcharge on my receipt. I’m not too happy about this.”

The former scenario is honestly embarrassing. Trying to make someone feel better when they’ve just called you a thief feels a bit ridiculous and depressing. But the latter scenario is, at least, situation-appropriate instead of blown out of all proportion, creating an opening for you and your company to respond well and foster loyalty.

I can’t guarantee that reviewers will tone it down a bit if they feel more certain of being heard, but I’m hoping it will go that way in more and more cases.

What do you think? How will Google’s new function impact the businesses you market and the reviewers you serve? Please share your take and your tips with our community!

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Just How Much is Your Website Worth, Anyhow? An Easy Guide to Valuation

Posted by efgreg

We all work hard building our businesses.

We put in the sweat equity and all the tears that can come with it to build something truly great. After another day hustling at the office or typing furiously on your keyboard, you might be wondering… what is the end game here?

What are you really going for? Is there a glowing neon sign with the word “Exit” marking the path to your ultimate goal?

For the majority of businesses, the end goal is to eventually sell that business to another entrepreneur who wants to take the reins and simply enjoy the profits from the sale. Alas, most of us don’t even know what our business is worth, much less how to go about selling it — or if it’s even sellable to begin with.

That’s where Empire Flippers comes in. We’ve been brokering deals for years in the online business space, serving a quiet but hungry group of investors who are looking to acquire digital assets. The demand for profitable digital assets has been growing so much that our brokerage was able to get on the Inc. 5000 list two years in a row, both times under the 500 mark.

We can say with confidence that, yes, there is indeed an exit for your business.

By the end of this article you’re going to know more about how online businesses are valued, what buyers are looking for, and how you can get the absolute top dollar for your content website, software as a service (SaaS), or e-commerce store.

(You might have noticed I didn’t include the word “agency” in the last paragraph. Digital agencies are incredibly hard to sell; to do so, you need to have streamlined your process as much as possible. Even though having clients is great, other digital assets are far easier to sell.)

If you’ve built a digital asset you’re looking to exit from, the first question you likely have is, “This sounds fantastic, but how do I go about putting an actual price tag on what I’ve created?”

We’ll dive into those answers below, but first let’s talk about why you’re already in a great position just by being a reader of the Moz Blog.

Why is SEO the most valuable traffic for a digital asset?

SEO is by far the most attractive traffic source for people looking at purchasing online businesses.

The beauty of SEO is that once you’ve put in the work to achieve the rankings, they can maintain and bring in traffic for sometimes months without significant upkeep. That’s in stark contrast with pay-per-click (PPC) campaigns, such as Facebook ads, which require daily monitoring to make sure nothing strange is happening with your conversions or that you’re not overspending.

For someone who has no experience with traffic generation but wants to purchase a profitable online business, an SEO-fueled website just makes sense. They can earn while they learn. When they purchase the asset (typically a content website for people just starting out), they can play around with adding new high-quality pieces of content and learn about more complicated SEO techniques down the road.

Even someone who is a master at paid traffic loves SEO. They might buy an e-commerce store that has some real potential with Facebook ads that’s currently driving the majority of its traffic through SEO, and treat the SEO as gravy on top of the paid traffic they plan to drive toward that e-commerce store.

Whether the buyer is a newbie or a veteran, SEO as a traffic method has one of the widest appeals of any other traffic strategy. While SEO itself does not increase the value of the business in most cases, it does attract more buyers than other forms of traffic.

Now, let’s get down to what your business is worth.

How are online businesses actually valued?

How businesses are valued is such a common question we get at our brokerage that we created an automated valuation tool that gives a free estimate of your business’s value, which our audience uses with all of their different projects.

At the heart of any valuation is a fairly basic formula:

You look at your rolling 12-month net profit average and then times that by a multiple. Typically, a multiple will range between 20–50x of the 12-month average net profit for healthy, profitable online businesses. As you get closer to 50x you have to be able to show your business is growing in a BIG way month over month and that your business is truly defensible (something we’ll talk about later in this article).

You might see some brokers using a 2x or 3x EBITDA, which stands for earnings before interest, tax, depreciation, and amortization.

When you see this formula, they’re using an annual multiple, whereas at Empire Flippers we use a monthly multiple. There’s really not much of a difference between the two formulas; it mainly depends on your preference, but if you’re brand new to buying and selling online businesses, then it’s helpful to know how different brokers price businesses.

We prefer the monthly multiple since it shows a more granular picture of the business and where it’s trending.

Just like you can influence Google SERPs with SEO knowledge, so can you manipulate this formula to give you a better valuation as long as you know what you’re looking at.

How to move the multiple needle in your favor

There are various things you can do to get a higher multiple. A lot of it comes down to just common sense and really putting yourself in the buyer’s shoes.

A useful thing to ask: “Would I ever buy my business? Why? Why not?”

This exercise can lead you to change a lot of things about your business for the better.

The two areas that most affect the multiple come down to your actual average net profit and how long the business has been around making money.

Average net profit

The higher your average net profit, the higher your multiple will tend to be because it’s a bigger cash-flowing asset. It makes sense then to look at various ways you can increase that net profit and decrease your total amount of expenses.

Every digital asset is a little different in where their expenses are coming from. For content sites, content creation costs are typically the lion’s share of expenses. As you approach the time of sale, you might want to scale back your content. In other cases, you may want to move to an agency solution where you can scale or minimize your content expenses at will rather than having in-house writers on the payroll.

There are also expenses that you might be applying to the business but aren’t really “needed” in operating the business, known as add-backs.

Add-backs

Add-backs are where you add certain expenses BACK into the net profit. These are items that you might’ve charged on the business account but aren’t really relevant to running the business.

These could be drinks, meals, or vacations put on the business account, and sometimes even business conferences. For example, going to a conference about email marketing might not be considered a “required” expense to running a health content site, whereas going to a sourcing conference like the Canton Fair would be a harder add-back to justify when it comes to running an e-commerce store.

Other things, such as SEO tools you’re using on a monthly basis, can likely be added back to the business. Most people won’t need them constantly to run and grow their business. They might subscribe for a month, get all the keyword data they need for a while, cancel, and then come back when they’re ready to do more keyword research.

Most of your expenses won’t be add-backs, but it is good to keep these in mind as they can definitely increase the ultimate sales price of your business.

When not to cut expenses

While there’s usually a lot of fat you can cut from your business, you need to be reasonable about it. Cutting some things might improve your overall net profit, but vastly decrease the attractability of your business.

One common thing we see in the e-commerce space is solopreneurs starting to package and ship all of the items themselves to their customers. The thinking goes that they’re saving money by doing it themselves. While this may be true, it’s not an attractive solution to a potential buyer.

It’s far more attractive to spend money on a third-party solution that can store and ship the product for you as orders come in. After all, many buyers are busy traveling the world while having an online business. Forcing them to settle down just so they can ship products versus hanging out on the beaches of Bali for a few months during winter is a tough ask.

When selling a business, you don’t want to worry only about expenses, but also how easy it is to plug into and start running that business for a buyer.

Even if the systems you create to do that add extra expenses, like using a third party to handle fulfillment, they’re often more than worth keeping around because they make the business look more attractive to buyers.

Length of history

The more history you can show, the more attractive your business will be, as long as it’s holding at a steady profit level or showing an upward trend.

The more your business is trending upward, the higher multiple you’re going to get.

While you can’t do much in terms of lengthening the business’s history, you can prepare yourself for the eventual sale by investing in needed items early on in your business. For example, if you know your website needs a big makeover and you’re 24 months out from selling, it’s better to do that big website redesign now instead of during the 12-month average your business will be priced on.

Showing year-over-year growth is also beneficial in getting a better multiple, because it shows your business can weather growing pains. This ability to weather business challenges is especially true in a business whose primary traffic is Google-organic. It shows that the site has done quality SEO by surviving several big updates over the course of a few years.

On the flipside, a trending downward business is going to get a much worse multiple, likely in the 12–18x range. A business in decline can still be sold, though. There are specific buyers that only want distressed assets because they can get them at deep discounts and often have the skill sets needed to fix the site.

You just have to be willing to take a lower sales price due to the decline, and since a buyer pool on distressed assets is smaller, you’ll likely have a longer sales cycle before you find someone willing to acquire the asset.

Other factors that lead to a higher multiple

While profit and length of history are the two main factors, there are a bunch of smaller factors that can add up to a significant increase in your multiple and ultimate valuation price.

You’ll have a fair amount of control with a lot of these, so they’re worth maximizing as much as possible in the 12–24 month window where you are preparing your online business for sale.

1. Minimize critical points of failure

Critical points of failure are anything in your business that has the power to be a total deal breaker. It’s not rare to sell a business that has one or two critical points, but even so you want to try to minimize this as much as possible.

An example of a critical point of failure could be where all of your website traffic is purely Google-organic. If the site gets penalized by a Google algorithm update, it could kill all of your traffic and revenue overnight.

Likewise, if you’re an Amazon affiliate and Amazon suddenly changes their Terms of Service, you could get banned for reasons you don’t understand or even have time to react to, ending up with a highly trafficked site that makes zero money.

In the e-commerce space, we see situations where the entrepreneur only has one supplier that can make their product. What happens if that supplier wants to jack up the prices or suddenly goes out of business completely?

It’s worth your while to diversify your traffic sources, have multiple monetization strategies for a content site, or investigate having backup or even competing suppliers for your e-commerce products.

Every business has some kind of weakness; your job is to minimize those weaknesses as much as possible to get the most value out of your business from a potential buyer.

2. High amounts of traffic

Higher traffic tends to correlate with higher revenue, which ultimately should increase your net profit. That all goes without saying; however, high traffic also can be an added bonus to your multiple on top of helping create a solid net profit.

Many buyers look for businesses they can optimize to the extreme at every point of the marketing funnel. When you have a high amount of traffic, you give them a lot of room to play with different conversion rate optimization factors like increasing email options, creating or crafting a better abandoned cart sequence, and changing the various calls to action on the site.

While many sellers might be fantastic at driving traffic, they might not exactly be the biggest pro at copywriting or CRO in general; this is where a big opportunity lies for the right buyer who might be able to increase conversions with their own copywriting or CRO skill.

3. Email subscribers

It’s almost a cliche in the Internet marketing space to say “the money is in the list.” Email has often been one of the biggest drivers of revenue for companies, but there’s a weird paradigm we’ve discovered after selling hundreds of online businesses.

Telling someone they should use an email list is pretty similar to telling someone to go to the gym: they agree it’s useful and they should do it, but often they do nothing about it. Then there are those who do build an email list because they understand its power, but then never do anything useful with it.

This results in email lists being a hit-or-miss on whether they actually add any value to your business’s final valuation.

If you can prove the email list is adding value to your business, then your email list CAN improve your overall multiple. If you use good email automation sequences to up-sell your traffic and routinely email the list with new offers and pieces of high-quality content, then your email list has real value associated with it, which will reflect on your final valuation.

4. Social media following

Social media has become more and more important as time goes on, but it can also be an incredibly fickle beast.

It’s best to think of your social media following as a “soft” email list. The reach of your social media following compared to your email list will tend to be lower, especially as social organic reach keeps declining on bigger social platforms like Facebook. In addition, you don’t own the platform that following is built off of, meaning it can be taken away from you anytime for reasons outside of your control.

Plus, it’s just too easy to fake followers and likes.

However, if you can wade through all that and prove that your social following and social media promotion are driving real traffic and sales to your business, it will definitely help in increasing your multiple.

5. How many product offerings you have

Earning everything from a single product is somewhat risky.

What happens if that product goes out of style? Or gets discontinued?

Whether you’re running an e-commerce store or a content site monetizing through affiliate links, you want to have several different product offerings.

When you have several products earning good money through your website, then a buyer will find the business ultimately more attractive and value it more because you won’t be hurt in a big way if one of the “flavors of the month” disappears on you.

6. Hours required

Remember, the majority of buyers are not looking at acquiring a job. They want a leveraged cash-flowing investment they can ideally scale up.

While there’s nothing wrong with working 40–50+ hours per week on a business that is really special, it will narrow your overall buyer pool and make the business less attractive. The truth is, most of the digital assets we’re creating don’t really require this amount of work from the owner.

What we typically see is that there are a lot of areas for improvement that the seller can use to minimize their weekly hour allotment to the business. We recommend that everyone looking to sell their business first consider how they can minimize their actual involvement.

The three most effective ways to cut down on your time spent are:

  • Systemization: Automating as much of your business as possible
  • Developing a team: The biggest wins we see here tend to be in content creation, customer service, general operations, and hiring a marketing agency to do the majority of the heavy lifting for you. While these add costs that drive down the average net profit, they also make your business far more attractive.
  • Creating standard operating procedures (SOPs): SOPs should outline the entire process of a specific function of the business and should be good enough that if you handed them off to someone, they could do the job 80 percent as well as you.

You should always be in a position where you’re working ON your business and not IN.

7. Dig a deeper moat

At Empire Flippers, we’re always asking people if they built a deep enough moat around their business. A deep moat means your business is harder to copy. A copycat can’t just go buy a domain and some hosting and copy your business in an afternoon.

A drop-shipping store that can be copied in a single day is not going to be nearly as attractive as one that has built up a real following and a community around their brand, even if they sell the same products.

This fact becomes more and more important as your business valuation goes into the multiple six-figure and seven-figure valuation ranges because buyers are looking to buy a real brand at this point, not just a niche site.

Here are a few actions you can take to deepen this moat:

  • Niche down and own the market with your brand (a woodworking website might focus specifically on benches, for example, where you’re hiring expert artisans to write content on the subject).
  • Source your products and make them unique, rather than another “me too” product.
  • Negotiate special terms with your affiliate managers or suppliers. If you’ve been sending profitable traffic to an affiliate offer, often you can just email the affiliate manager asking for a pay bump and they’ll gladly give it. Likewise, if you’re doing good business for a drop-shipping supplier, they might be open to doing an exclusivity agreement with you. Make sure all of these special terms are transferable to the buyer, though.

The harder it is to copy what you’ve built, the higher the multiple you’ll get.

But why would you EVER sell your online business in the first place?

You’re now well-equipped with knowledge on how to increase your business’s ultimate value, but why would you actually sell it?

The reasons are vast and numerous — too many to list in this post. However, there are a few common reasons you might resonate with.

Here are a few business reasons why people sell their businesses:

  • Starting a new business or wanting to focus on other current projects
  • Seeking to use the capital to leverage themselves into a more competitive (and lucrative) space
  • Having lost any interest in running the business and want to sell the asset off before it starts reflecting their lack of interest through declining revenue
  • Wanting to cash out of the business to invest in offline investments like real estate, stocks, bonds, etc.

Just as there are a ton of business reasons to sell, there are also a ton of personal reasons why people sell their business:

  • Getting a divorce
  • Purchasing a home for their family (selling one digital asset can be a hefty down payment for a home, or even cover the entirety of the home)
  • Having medical issues
  • Other reasons: We had one seller on our marketplace whose reason for selling his business was to get enough money to adopt a child.

When you can collect 20–50 months of your net profit upfront, you can do a lot of things that just weren’t options before.

When you have a multiple six-figure or even seven-figure war chest, you can often outspend the competition, invest in infrastructure and teams you couldn’t before, and in general jumpstart your next project or business idea far faster without ever having to worry about if a Google update is going tank your earnings or some other unforeseen market change.

That begs the question…

When should you sell?

Honestly, it depends.

The answer to this question is more of an art than a science.

As a rule of thumb, you should ask yourself if you’re excited by the kind of money you’ll get from the successful sale of your online business.

You can use our valuation tool to get a ballpark estimate or do some back-of-the-napkin math of what you’re likely to receive for the business using the basic multiple formula I outlined. I prefer to always be on the conservative side with my estimations, so your napkin math might be taking your 12-month average net profit with a multiple of 25x.

Does that number raise your eyebrows? Is it even interesting?

If it is, then you might want to start asking yourself if you really are ready to part with your business to focus on other things. Remember, you should always set a MINIMUM sales price that you’d be willing to walk away from the business with, something that would still make you happy if you went through with it.

Most of us Internet marketers are always working on multiple projects at once. Sadly, some projects just don’t get the love they deserve or used to get from us.

Instead of letting those projects just die off in the background, consider selling your online business instead to a very hungry market of investors starting to flood our digital realm.

Selling a business, even if it’s a side project that you’re winding down, is always going to be an intimate process. When you’re ready to pull the trigger, we’ll be there to help you every step of the way.

Have you thought about selling your online business, or gone through a sale in the past? Let us know your advice, questions, or anecdotes in the comments.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!


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Customers as Value-Creating Partners, Not Just Value-Extraction Targets

How do customers add value? Everything from providing feedback, to word-of-mouth marketing, to being early adopters for new products. However, I would argue that customers must first be satisfied before they are willing to engage in any of these activities.
MarketingSherpa Blog

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Keys to Greatness (or Just Getting More Great Stuff Done)

This week, we have lots of pragmatic advice for you on how to be a happier, more productive person. Because you’re good enough, you’re smart enough, and gosh darn it, this joke has now been permanently rendered un-funny. On Monday, Morgan Dix (he happens to be one of our Certified Content Marketers) revealed what meditation
Read More…

The post Keys to Greatness (or Just Getting More Great Stuff Done) appeared first on Copyblogger.


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Australian scientists just set a new solar power efficiency record

Scientists at the Australian National University have set a world record for efficiency for a solar thermal dish generating steam for power stations.

The team halved energy losses and achieved a 97 percent conversion of sunlight into steam through a new receiver for a solar concentrator dish. This beats commercial systems by about seven percentage points.

 


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Cool-Headed Advice for Keeping It Together Just Before Your Book Launch

zb-book-pre-launch

Having a powerful launch is important, but it isn’t everything. “The biggest danger to an author,” says Jeff Goins, “is spending all their energy on a launch.”

Publishing your book is the first step in a long game. A published book isn’t urgent, so authors need to get out there, start banging the drum, and keep on banging it for a long time post-launch.

The trait that separates authors who succeed at getting their books in front of their intended audiences, and those who do not, comes down to perseverance.

In this episode Jeff Goins and Pamela Wilson discuss:

  • Jeff’s last-minute, pre-launch mindset tips
  • Compelling arguments for why the long game matters more than the launch
  • Why you should never underestimate the power of people’s awareness of your book
  • The reason it’s imperative to keep talking about your book long after the launch is done

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The post Cool-Headed Advice for Keeping It Together Just Before Your Book Launch appeared first on Copyblogger.


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Australian scientists just set a new solar power efficiency record




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Scientists at the Australian National University have set a world record for efficiency for a solar thermal dish generating steam for power stations.

The team halved energy losses and achieved a 97 percent conversion of sunlight into steam through a new receiver for a solar concentrator dish. This beats commercial systems by about seven percentage points.

 

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Why Every Website (Not Just Local Sites) Should Invest in Local Links and Citations – Whiteboard Friday

Posted by randfish

At first glance, local links and local citations might seem unnecessary for non-local websites. On a closer look, however, there are strong underlying benefits to gaining those local votes of confidence that could prove invaluable for everyone. In today’s Whiteboard Friday, Rand explains why all sites should consider chasing local links and citations, suggesting a few different ways to discover opportunities in your areas of focus.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to talk about why websites — every website, not just local websites — should be thinking about tactics and a strategy to get local listings and local citations.

Now, this might sound counterintuitive. I’ve actually encountered a lot of folks — especially online-only businesses or even blended online and local businesses — who think, “Are local links really that important to me, or are they off-topic? Could they potentially cause problems and confusion? Should I be trying to get those?” I’m going to try and make the case to you today that you absolutely should.

Recently, I got to visit Scotland to talk to several folks. I visited Skyscanner. I spoke at the Digital Excellence event and spoke, of course, at the Turing Festival, which was a remarkable event in Edinburgh. We actually landed in Glasgow on a Saturday and drove up to a little town called Inveraray. So I’m going to use some examples from Inveraray, Scotland, and I apologize if my accent is miserable.

A few of the businesses we visited there: Loch Fyne Whiskies, they have their own living cask, where they essentially add in whiskies and blends to this cask that keeps evolving; Whisky Shop, which is an online-only shop; and then Inveraray Castle, which is a local business, entirely a local business centered around this lovely castle and estate that I think, if I understood correctly, is run by the Duke of Argyll, Argyll being the region around there. Apparently, Scotland still has dukes in business, which is fantastic.

Local & online business

So for a local and online business, like Lock Fyne Whiskies, they sell whiskies in their specific store. You can go in — and I did — and buy some stuff. They also sell on their website, I believe just in the United Kingdom, unfortunately, for those of you watching around the rest of the world. But there are certainly reasons why they would want to go and get local links from places that link to businesses in Inveraray or in Argyll or in Scotland as a whole. Those include:

  • Boosting their Maps visibility, so that when you’re searching in Google Maps for “whisky” or “whisky shops,” potentially, if you’re near Inveraray, Google Maps will make their business show up higher.
  • Boosting their local ranking so that if you’re searching for “whisky shop Argyll” or “whisky shop Scotland” or “whisky shop near me” and you happen to be there, Google will show this business higher for that ranking as well.
  • Boosting their domain authority, meaning that those local links are contributing to overall ranking ability. That means they can rank for longer-tail terms. That means they can rank more competitively for classic web search terms that are not just in local or Maps.
  • Sending valuable traffic. So if you think about a listing site, like thelist.co.uk has them on there, TripAdvisor has them on there, a bunch of local sort of chamber of commerce — it’s not actually the chamber of commerce there — but chamber of commerce-type sites list them on there, that sends valuable direct traffic to their business. That could be through foot traffic. It could be through referrals. It could be through people who are buying whisky online from them. So a bunch of real good reasons why a local and online business should do this.

Online-only business

But if you’re an online-only business, I think a lot of folks make the case of, “Wait a minute, Rand, isn’t it true that if I am getting local links and local citations, those may not be boosting my relevance, my ranking ability as much as they are boosting my local ranking ability, which I don’t actually care about because I’m not focused on that?”

So, for example, whiskyshop.com, I think they are also based in Scotland, but they don’t have physical locations. It’s an online-only shop. So getting a local link for them in whatever part of the region of Scotland they are actually in would…

  • Boost their domain authority, giving them more ranking ability for long-tail terms.
  • Make it harder for their competitors to compete for those links. This makes link acquisition for an online-only business, even from local sources, a beautiful thing because your competitors are not in that region and, therefore, they can’t go get those same links that you can get simply by virtue of being where you are as a business physically located. Even if you’re just in an office space or working from home, wherever your domain is registered you can potentially get those.
  • Yield solid anchor text. There are a bunch of local sources that will not just point out who you are, but also what you do. When they point out what you do, they can link to your product pages or your different site sections, individual URLs on your site, and provide anchor text that can be powerful. Depending on how those submissions are accepted and how they’re processed, some local listings, obviously, you’re not going to get them, others you are.

There’s one more that I should include here too, which is that…

  • Local information, even citations by themselves, can be a trust signal for Google, where they essentially say, “Hey, you know what, we trust that this is a real business that is really in this place. We see citations for it. That tells us we can trust this site. It’s not spammy. It doesn’t have these spam signals around it.” That’s a really big positive as well. So I’d add that — spam trust issues.

Local-only business

Lastly, a local-only business — I think this is the most obvious one — we know that it…

  • Boosts Maps visibility
  • Boosts local rankings
  • Boosts your long-tail ranking ability
  • Sends valuable direct traffic, just like they do to a local and online business.

Easy ways to find citation/link sources in your locale:

If you’re going to go out and look for some local links, a few quick recommendations that are real easy to do.

  1. Do a search for a business name, not necessarily your business name — in fact, not your business name – anybody, any of your competitors or anyone in the region. It doesn’t have to necessarily be your business. It could be someone in the county or the territory, the state, the city, the town, minus their site, because you don’t want results from their site. You’re actually looking for: What are all the places where their business is talked about? You can add in, if you’d like, the region or city name.
  2. Search for one local business and another one. So, for example, if I was Whisky Shop and I were in Inveraray or I were in Argyll, I could search for “Loch Fyne Whiskies” and “Inveraray Castle,” and I would come back with a list of places that have both of those on their website. That often turns out to be a great source of a bunch of listings, listing opportunities and link opportunities.
  3. Google just by itself the city plus the state, or region or country, and get lots and lots of places, first off that describe that place, but then also that note notable businesses or that have business listings. You can add the word “listings” to this query and get some more great results too.
  4. Try out some tools here — Link Intersect in Moz, or Majestic, or Ahrefs — and get lots of results by plugging in two of these and excluding the third one and seeing who links to these that doesn’t link to this third one.
  5. Use business names in the same fashion that you do in Google in tools like a Mention, a Talkwalker, Google Alerts, or Moz’s Fresh Web Explorer and see who is talking about these local businesses or regions from a news or blog or forum or recent perspective.

So with that, I hope you’ll do me a favor and go out, try and get some of those local links. I look forward to your comments, and we’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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