Tag Archive | "into"

Report: Google PLA antitrust remedy turning comparison engines into agencies

Google shopping competitors now 32 percent of results in UK, Germany, France.



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LendingClub CEO Working to Turn It Into a Financial Health Club

The CEO of LendingClub, Scott Sanborn, says that they are really looking to make membership in the club mean something and are working to take Lending Club and turn it into a ‘financial health club’ that will help people successfully manage expenses. He says that LendingClub helps by shining a spotlight on credit card debt which is the first step to doing something about it.

Scott Sanborn, LendingClub CEO, discussed the business with Investor’s Business Daily:

A Looming Crisis in People’s Overall Financial Health

We are seeing really an epidemic happening which is incomes have been stagnant for more than 20 years. All of people’s major expenses, healthcare, college, housing, is going up and it’s creating a real looming crisis in people’s overall financial health and it’s something that people just aren’t talking about. Close to half of Americans have credit card debts and they are more than twice as likely to talk about spousal infidelity than they are about the fact that they have credit card debt that they need to manage. We believe that by shining a spotlight on the problem it’s the first step to helping people do something about it.

The first core thing we’re doing is we help people who have credit card debts pay that off with a healthier form of debt. Credit cards are now at a record high-interest rate average of about 19 percent. We allow them to pay that off with a fixed rate, fixed payment installment loan that will be paid off in a defined period of time so that they’re not caught in the minimum payment trap. It’s healthier for their overall credit profile.

Turning Lending Club Into a Financial Health Club

As we’ve been working with consumers to solve this problem we’ve increasingly been finding ways to actually do it even better. We launched last year the ability as part of the loan application to directly pay off the credit cards through the process. Instead of giving you the money, asking you to turn around and take care of it, we do it directly. In exchange, if you elect to do that we’ll give you a lower rate, essentially incent you to do it and make it easy for you to do it.

The bigger picture in the course of time is we’re really looking to make membership in the club mean something and take Lending Club and turn it into really a financial health club and do more for people to help them manage these expenses.

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How to Turn One Content Idea into a Fascinating Four-Part Series

Be careful what you wish for … Once you’ve persuaded people to keep reading your content, you have to keep…

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How to Turn Vanilla Writing into Chocolate Chip Cookie Dough Ice Cream

Let’s talk about vanilla ice cream. If you’re like most people, you find vanilla ice cream quite inoffensive. You neither…

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Spectator to Partner: Turn Your Clients into SEO Allies – Whiteboard Friday

Posted by KameronJenkins

Are your clients your allies in SEO, or are they passive spectators? Could they even be inadvertently working against you? A better understanding of expectations, goals, and strategy by everyone involved can improve your client relations, provide extra clarity, and reduce the number of times you’re asked to “just SEO a site.” In today’s Whiteboard Friday, Kameron Jenkins outlines tactics you should know for getting clients and bosses excited about the SEO journey, as well as the risks involved in passivity.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Hey, everyone, and welcome to this week’s edition of Whiteboard Friday. I am Kameron Jenkins, and I’m the SEO Wordsmith here at Moz. Today I’m going to be talking with you about how to turn your clients from spectators, passive spectators to someone who is proactively interested and an ally in your SEO journey.

So if you’ve ever heard someone come to you, maybe it’s a client or maybe you’re in-house and this is your boss saying this, and they say, “Just SEO my site,” then this is definitely for you. A lot of times it can be really hard as an SEO to work on a site if you really aren’t familiar with the business, what that client is doing, what they’re all about, what their goals are. So I’m going to share with you some tactics for getting your clients and your boss excited about SEO and excited about the work that you’re doing and some risks that can happen when you don’t do that.

Tactics

So let’s dive right in. All right, first we’re going to talk about tactics.

1. Share news

The first tactic is to share news. In the SEO industry, things are changing all the time, so it’s actually a really great tactic to keep yourself informed, but also to share that news with the client. So here’s an example. Google My Business is now experimenting with a new video format for their post feature. So one thing that you can do is say, “Hey, client, I hear that Google is experimenting with this new format. They’re using videos now. Would you like to try it?”

So that’s really cool because it shows them that you’re on top of things. It shows them that you’re the expert and you’re keeping your finger on the pulse of the industry. It also tells them that they’re going to be a part of this new, cutting-edge technology, and that can get them really, really excited about the SEO work you’re doing. So make sure to share news. I think that can be really, really valuable.

2. Outline your work

The next tip is to outline your work. This one seems really simple, but there is so much to say for telling a client what you’re going to do, doing it, and then telling them that you did it. It’s amazing what can happen when you just communicate with a client more. There have been plenty of situations where maybe I did less tangible work for a client one week, but because I talk to them more, they were more inclined to be happy with me and excited about the work I was doing.

It’s also cool because when you tell a client ahead of time what you’re going to do, it gives them time to get excited about, “Ooh, I can’t wait to see what he or she is going to do next.” So that’s a really good tip for getting your clients excited about SEO.

3. Report results

Another thing is to report on your results. So, as SEOs, it can be really easy to say, hey, I added this page or I fixed these things or I updated this.

But if we detach it from the actual results, it doesn’t really matter how much a client likes you or how much your boss likes you, there’s always a risk that they could pull the plug on SEO because they just don’t see the value that’s coming from it. So that’s an unfortunate reality, but there are tons of ways that you can show the value of SEO. One example is, “Hey, client, remember that page that we identified that was ranking on page two. We improved it. We made all of those updates we talked about, and now it’s ranking on page one. So that’s really exciting. We’re seeing a lot of new traffic come from it.I’m wondering, are you seeing new calls, new leads, an uptick in any of those things as a result of that?”

So that’s really good because it shows them what you did, the results from that, and then it kind of connects it to, “Hey, are you seeing any revenue, are you seeing new clients, new customers,” things like that. So they’re more inclined to see that what you’re doing is making a real, tangible impact on actual revenue and their actual business goals.

4. Acknowledge and guide their ideas

This one is really, really important. It can be hard sometimes to marry best practices and customer service. So what I mean by that is there’s one end of the pendulum where you are really focused on best practices. This is right. This is wrong. I know my SEO stuff. So when a client comes to you and they say, “Hey, can we try this?” and you go, “No, that’s not best practices,”it can kind of shut them down. It doesn’t get them involved in the SEO process. In fact, it just kind of makes them recoil and maybe they don’t want to talk to you, and that’s the exact opposite of what we want here. On the other end of that spectrum though, you have clients who say, “Hey, I really want to try this.I saw this article. I’m interested in this thing. Can you do it for my website?”

Maybe it’s not the greatest idea SEO-wise. You’re the SEO expert, and you see that and you go, “Mm, that’s actually kind of scary. I don’t think I want to do that.” But because you’re so focused on pleasing your client, you maybe do it anyway. So that’s the opposite of what we want as well. We want to have a “no, but” mentality. So an example of that could be your client emails in and says, “Hey, I want to try this new thing.”

You go, “Hey, I really like where your head is at. I like that you’re thinking about things this way. I’m so glad you shared this with me. I tried this related thing before, and I think that would be actually a really good idea to employ on your website.” So kind of shifting the conversation, but still bringing them along with you for that journey and guiding them to the correct conclusions. So that’s another way to get them invested without shying them away from the SEO process.

Risks

So now that we’ve talked about those tactics, we’re going to move on to the risks. These are things that could happen if you don’t get your clients excited and invested in the SEO journey.

1. SEO becomes a checklist

When you don’t know your client well enough to know what they’re doing in the real world, what they’re all about, the risk becomes you have to kind of just do site health stuff, so fiddling with meta tags, maybe you’re changing some paragraphs around, maybe you’re changing H1s, fixing 404s, things like that, things that are just objectively, “I can make this change, and I know it’s good for site health.”

But it’s not proactive. It’s not actually doing any SEO strategies. It’s just cleanup work. If you just focus on cleanup work, that’s really not an SEO strategy. That’s just making sure your site isn’t broken. As we all know, you need so much more than that to make sure that your client’s site is ranking. So that’s a risk.

If you don’t know your clients, if they’re not talking to you, or they’re not excited about SEO, then really all you’re left to do is fiddle with kind of technical stuff. As good as that can be to do, our jobs are way more fun than that. So communicate with your clients. Get them on board so that you can do proactive stuff and not just fiddling with little stuff.

2. SEO conflicts with business goals

So another risk is that SEO can conflict with business goals.

So say that you’re an SEO. Your client is not talking to you. They’re not really excited about stuff that you’re doing. But you decide to move forward with proactive strategies anyway. So say I’m an SEO, and I identify this keyword. My client has this keyword. This is a related keyword. It can bring in a lot of good traffic. I’ve identified this good opportunity. All of the pages that are ranking on page one, they’re not even that good. I could totally do better. So I’m going to proactively go, I’m going to build this page of content and put it on my client’s site. Then what happens when they see that page of content and they go, “We don’t even do that. We don’t offer that product. We don’t offer that service.”

Oops. So that’s really bad. What can happen is that, yes, you’re being proactive, and that’s great. But if you don’t actually know what your client is doing, because they’re not communicating with you, they’re not really excited, you risk misaligning with their business goals and misrepresenting them. So that’s a definite risk.

3. You miss out on PR opportunities

Another thing, you miss out on PR opportunities. So again, if your client is not talking to you, they’re not excited enough to share what they’re doing in the real world with you, you miss out on news like, “Hey, we’re sponsoring this event,”or, “Hey, I was the featured expert on last night’s news.”

Those are all really, really good things that SEOs look for. We crave that information. We can totally use that to capitalize on it for SEO value. If we’re not getting that from our clients, then we miss out on all those really, really cool PR opportunities. So a definite risk. We want those PR opportunities. We want to be able to use them.

4. Client controls the conversation

Next up, client controls the conversation. That’s a definite risk that can happen. So if a client is not talking to you, a reason could be they don’t really trust you yet. When they don’t trust you, they tend to start to dictate. So maybe our client emails in.

A good example of this is, “Hey, add these 10 backlinks to my website.” Or, “Hey, I need these five pages, and I need them now.” Maybe they’re not even actually bad suggestions. It’s just the fact that the client is asking you to do that. So this is kind of tricky, because you want to communicate with your client. It’s good that they’re emailing in, but they’re the ones at that point that are dictating the strategy. Whereas they should be communicating their vision, so hey, as a business owner, as a website owner, “This is my vision. This is my goal, and this is what I want.”

As the SEO professional, you’re receiving that information and taking it and making it into an SEO strategy that can actually be really, really beneficial for the client. So there’s a huge difference between just being a task monkey and kind of transforming their vision into an SEO strategy that can really, really work for them. So that’s a definite risk that can happen.

Excitement + partnership = better SEO campaigns

There’s a lot of different things that can happen. These are just some examples of tactics that you can use and risks. If you have any examples of things that have worked for you in the past, I would love to hear about them. It’s really good to information share. Success stories where maybe you got your client or your boss really bought into SEO, more so than just, “Hey, I’m spending money on it.”

But, “Hey, I’m your partner in this. I’m your ally, and I’m going to give you all the information because I know that it’s going to be mutually beneficial for us.” So at the end here, excitement, partner, better SEO campaigns. This is going to be I believe a recipe for success to get your clients and your boss on board. Thanks again so much for watching this edition of Whiteboard Friday, and come back next week for another one.

Video transcription by Speechpad.com

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Become a Writing Champion by Turning the Hard Stuff into a Game

Over in our Killers and Poets Facebook group, we’ve been talking about a quote from my friend Susan Garrett. Susan is a multiple worldwide champion in the sport of dog agility. She’s also a brilliant animal trainer and runs an incredibly successful business. Different versions of this quote have inspired many of her friends and
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Join the Copyblogger Book Club and Dive into a ‘Killer’ Resource for Content Writers

Did you know that Copyblogger has a book club? It’s very new, so it would be understandable if you didn’t! We’re just in our second month, and this month we’re going to tackle an ultra helpful resource for anyone who wants to sharpen up their “killer” skill set — Ryan Levesque’s Ask. Ryan is a
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How to Turn Leads Into Clients with Modern Email Marketing

When it comes to building an audience that builds your freelance or consulting business, email remains the undisputed heavyweight champion. Email was the original “killer app” — everyone uses it, and that’s why it’s been the absolute best channel for digital marketing and audience building. And yes, that’s still true in 2018. The stats don’t
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A Look Back at a Great 2017: 5 Major Moz Product Investments and a Sneak Peek Into 2018

Posted by adamf

It’s hard to believe that 2017 is already past. We entered the year with big ambitions and we’ve made some great strides. As has become tradition, I’ve compiled a rundown of some of the most interesting updates that you may have seen (or missed) this past year. We’ve intentionally focused on significant product updates, but I’ve also shared a little about some newer programs that provide value for customers in different ways.

TL;DR, here are some of the larger and more interesting additions to Moz in 2017:

  1. Keywords by Site: Keyword Explorer adds site-based keyword research and competitive intelligence
  2. Site Crawl V2: Overhauled Site Crawl for better auditing and workflow
  3. Major investments in infrastructure: Better performance and resilience across the Moz toolset
  4. New instructor-led training programs: Targeted classes to level-up your SEO knowledge
  5. Customer Success: Custom walkthroughs to help you get the most out of Moz
  6. Bonus! MozPod: Moz’s new free podcast keeps you up to date on the latest industry topics and trends

Big updates

This year and last, we’ve been spending a disproportionate focus on releasing large infrastructural improvements, new datasets, and foundational product updates. We feel these are crucial elements that serve the core needs of SEOs and will fuel frequent improvements and iterations for years to come.

To kick things off, I wanted to share some details about two big updates from 2017.


1) Keywords by Site: Leveling up keyword research and intelligence

Rank tracking provides useful benchmarks and insights for specific, targeted keywords, but you can’t track all of the keywords that are relevant to you. Sometimes you need a broader look at how visible your sites (and your competitors’ sites) are in Google results.

We built Keywords by Site to provide this powerful view into your Google presence. This brand-new dataset in Moz significantly extends Keyword Explorer and improves the quality of results in many other areas throughout Moz Pro. Our US corpus currently includes 40 million Google SERPs updated every two weeks, and allows you to do the following:

See how visible your site is in Google results

This view not only shows how authoritative a site is from a linking perspective, but also shows how prominent a site is in Google search results.

Compare your ranking prominence to your competitors

Compare up to three sites to get a feel for their relative scale of visibility and keyword ranking overlap. Click on any section in the Venn diagram to view the keywords that fall into that section.

Dig deep: Sort, filter, and find opportunities, then stash them in keyword lists

For example, let’s say you’re looking to determine which pages or content on your site might only require a little nudge to garner meaningful search visibility and traffic. Run a report for your site in Keyword Explorer and then use the filters to quickly hone in on these opportunities:

Our focus on data quality

We’ve made a few decisions to help ensure the freshness and accuracy of our keyword corpus. These extend the cost and work to maintain this dataset, but we feel they make a discernible difference in quality.

  • We recollect all of our keyword data every 2 weeks. This means that the results you see are more recent and more similar to the results on the day that you’re researching.
  • We cycle up to 15 million of our keywords out on a monthly basis. This means that as new keywords or terms trend up in popularity, we add them to our corpus, replacing terms that are no longer getting much search volume.

A few improvements we’ve made since launch:

  • Keyword recommendations in your campaigns (tracked sites) are much improved and now backed by our keyword corpus.
  • These keyword suggestions are also included in your weekly insights, suggesting new keywords worth tracking and pages worth optimizing.
  • Coming very soon: We’re also on the cusp of launching keyword corpuses for the UK, Canada, and Australia. Stay tuned.

A few resources to help you get more from Keywords by Site:

Try out Keywords by Site!


2) Site Crawl V2: Big enhancements to site crawling and auditing

Another significant project we completed in 2017 was a complete rewrite of our aging Site Crawler. In short, our new crawler is faster, more reliable, can crawl more pages, and surfaces more issues. We’ve also made some enhancements to the workflow, to make regular crawls more customizable and easy to manage. Here are a few highlights:

Week-over-week crawl comparisons

Our new crawler keeps tabs on what happened in your previous crawl to show you which specific issues are no longer present, and which are brand new.

Ignore (to hide) individual issues or whole issue types

This feature was added in response to a bunch of customer requests. While Moz does its best to call out the issues and priorities that apply to most sites, not all sites or SEOs have the same needs. For example, if you regularly noindex a big portion of your site, you don’t need us to keep reminding you that you’ve applied noindex to a huge number of pages. If you don’t want them showing your reports, just ignore individual issues or the entire issue type.

Another workflow improvement we added was the ability to mark an issue as fixed. This allows you to get it out of your way until the next crawl runs and verifies the fix.

All Pages view with improved sorting and filtering

If you’re prioritizing across a large number of pages or trying to track down an issue in a certain area of your site, you can now sort all pages crawled by Issue Count, Page Authority, or Crawl Depth. You can also filter to show, for instance, all pages in the /blog section of my site that are redirects, and have a crawl issue.

Recrawl to verify fixes

Moz’s crawler monitors your site by crawling it every week. But if you’ve made some changes and want to verify them, you can now recrawl your site in between regular weekly crawls instead of waiting for the next crawl the start.

Seven new issues checked and tracked

These include such favorites as detecting Thin Content, Redirect Chains, and Slow Pages. While we were at it, we revamped duplicate page detection and improved the UI to help you better analyze clusters of duplicate content and figure out which page should be canonical.

A few resources to help you get more from Site Crawl:


3) Major investments in infrastructure for performance and resilience

You may not have directly noticed many of the updates we’ve made this year. We made some significant investments in Moz Pro and Moz Local to make them faster, more reliable, and allow us to build new features more quickly. But here are a few tangible manifestations of these efforts:

“Infinite” history on organic Moz Pro search traffic reports

Okay, infinite is a bit of a stretch, but we used to only show the last 12 months or weeks of data. Now we’ll show data from the very inception of a campaign, broken down by weeks or months. This is made possible by an updated architecture that makes full historical data easy to surface and present in the application. It also allows for custom access to selected date ranges.

Also worth noting is that the new visualization shows how many different pages were receiving organic search traffic in context with total organic search traffic. This can help you figure out whether traffic increase was due to improved rankings across many pages, or just a spike in organic traffic for one or a few pages.

More timely and reliable access to Moz Local data at all scales

As Moz Local has brought on more and bigger customers with large numbers of locations, the team discovered a need to bolster systems for speed and reliability. A completely rebuilt scheduling system and improved core location data systems help ensure all of your data is collected and easy to access when you need it.

Improved local data distribution

Moz Local distributes your location data through myriad partners, each of which have their own formats and interfaces. The Local team updated and fine-tuned those third-party connections to improve the quality of the data and speed of distribution.


4) New instructor-led training programs: Never stop learning

Not all of our improvements this year have shown up in the product. Another investment we’ve made is in training. We’ve gotten a lot of requests for this over the years and are finally delivering. Brian Childs, our trainer extraordinaire, has built this program from the ground up. It includes:

  • Boot camps to build up core skills
  • Advanced Seminars to dig into more intensive topics
  • Custom Training for businesses that want a more tailored approach

We have even more ambitious plans for 2018, so if training interests you, check out all of our training offerings here.


5) Customer Success: Helping customers get the most out of Moz

Our customer success program took off this year and has one core purpose: to help customers get maximum value from Moz. Whether you’re a long-time customer looking to explore new features or you’re brand new to Moz and figuring out how to get started, our success team offers product webinars every week, as well as one-on-one product walkthroughs tailored to your needs, interests, and experience level.

The US members of our customer success team hone their skills at a local chocolate factory (Not pictured: our fantastic team members in the UK, Australia, and Dubai)

If you want to learn more about Moz Pro, check out a webinar or schedule a walkthrough.


Bonus! MozPod: Moz’s new free podcast made its debut

Okay, this really strays from product news, but another fun project that’s been gaining momentum is MozPod. This came about as a side passion project by our ever-ambitious head trainer. Lord knows that SEO and digital marketing are fast-moving and ever-changing; to help you keep up on hot topics and new developments, we’ve started the Mozpod. This podcast covers a range of topics, drawing from the brains of key folks in the industry. With topics ranging from structured data and app store optimization to machine learning and even blockchain, there’s always something interesting to learn about. If you’ve got an idea for an episode or a topic you’d like to hear about, submit it here.

Join Brian every week for a new topic and guest:


What’s next?

We have a lot planned for 2018 — probably way too much. But one thing I can promise is that it won’t be a dull year. I prefer not to get too specific about projects that we’ve not yet started, but here are a few things already in the works:

  • A significant upgrade to our link data and toolset
  • On-demand Site Crawl
  • Added keyword research corpuses for the UK, Australia, and Canada
  • Expanded distribution channels for local to include Facebook, Waze, and Uber
  • More measurement and analytics features around local rankings, categories, & keywords
  • Verticalized solutions to address specific local search needs in the restaurant, hospitality, financial, legal, & medical sectors

On top of these and many other features we’re considering, we also plan to make it a lot easier for you to use our products. Right now, we know it can be a bit disjointed within and between products. We plan to change that.

We’ve also waited too long to solve for some specific needs of our agency customers. We’re prioritizing some key projects that’ll make their jobs easier and their relationships with Moz more valuable.


Thank you!

Before I go, I just want to thank you all for sharing your support, suggestions, and critical feedback. We strive to build the best SEO data and platform for our diverse and passionate customers. We could not succeed without you. If you’d like to be a part of making Moz a better platform, please let us know. We often reach out to customers and community members for feedback and insight, so if you’re the type who likes to participate in user research studies, customer interviews, beta tests, or surveys, please volunteer here.

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There’s Treasure Everywhere: Turning waste into profit

Throughout history, curious business people have launched entirely new companies off their company’s waste. Read on to learn how you can you find similar waste-to-winning opportunities.
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