Tag Archive | "Digital"

Walmart CEO: Company is Becoming More Digital

The CEO of Walmart Doug McMillion says that the company has a lot of work going on to change the company. He says that the company is becoming more digital and is changing how they work from within to get faster, more nimble, and adapt to what’s happening in retail. McMillion is a real advocate of change within the company, pointing out that what has happened to companies like Sears can happen to us too.

Doug McMillion, CEO of Walmart, recently discussed how Walmart is becoming more digital and is adapting and changing in order to compete and improve the customer experience:

Changing How We Work to Get Faster, More Nimble and to Adapt

We’ve got a lot of work going on to change the company. The company is becoming more digital and we’re changing how we work from within to get faster, more nimble, adapting to what’s happening in retail. Those plans result in lower costs. We’ve been lowering prices for customers and we need to keep doing that. We’ve got to build this ecommerce business in a way where it delights customers all the time. We’re improving in many areas as it relates to that.

Then kind of the magic of Walmart is how we put it all together. Grocery pickup has been really great for us, we’re learning how to do deliveries. There’s a lot in front of us in terms of what we control and what we can do and that’s what we’re focused on. There’s a transition going on and change that is happening inside of all businesses and across industries. It’s certainly happening within Walmart.

We’re Learning How to Put Automation in Place

We’re learning how to put automation in-place like floor cleaners that are autonomous, and also an industrial robot with a camera on it that’s looking at the merchandise in the aisle so we know where things are. It’s learning how to communicate with a device that goes up and down the aisle that checks to make sure that things are in the right place, that they’re priced right, looking to see if we have inventory above if it needs to be pulled down, and helping us as associates do our jobs better.

I think over time automation will reduce jobs, there will be a period of disruption, but with our turnover in retail, we can manage through that. We want to train people, upskill them so that they can learn to do new things. As this change is happening now we’ve already seen new jobs like personal shoppers emerge, we’ve got about thirty thousand personal shoppers in the United States now that are picking grocery orders in the stores for pickup.

Grocery Pickup Business has Grown a Lot

One of the most popular things we’ve got right now is a grocery service where you can order on your mobile app, pick a time slot and on your way home from school with the kids swing through and we put it in your trunk and you take off. That business has grown a lot and there are people that now have new jobs creating that order for you. Folks come out to the car, put in the trunk for you, talk to you for a few minutes, and that’s gone really well.

What I really think will happen is we’re going to find new jobs, delivery jobs, and jobs related to customer service in the stores. We want to improve the environment the stores, we want our fresh food presentation to be better, we want our retail presentation to be better. We will redirect some of those positions towards that.

One Constant at Walmart is Change

The truth is after learning from so many people, a little bit from Sam Walton, David Glass, Lee Scott, Mike Duke, and the leaders at Walmart. We know that retailers come and go. Businesses grow and they don’t change enough and they decline over time. Retailers do that on a bit of a faster cycle so we got a healthy paranoia and always have.

If there were a group of Walmart associates around here right now and we asked them the only thing other than our purpose and values that are constant at Walmart they would fill in the blank with change. We adapt, we learn, we learn from competition, we focus on the customer, we’re always changing.

People Are Rethinking What Walmart is as a Business

I carry an app that’s got the top-ten retailers by decade back to 1950. There are company’s on here, TG&Y, E. J. Korvette, the rise and fall of Sears and others. It’s just a reminder that this can happen to us too. Part of what I do within the company is trying to make a case for change, point to a strategy and a vision for our associates.

We’ve got great people and they rally and move and change. It’s now happening at an accelerated rate inside the company causing people to rethink what Walmart is as a business and it’s really exciting.

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Nike Makes the Integration of Digital and Physical Retail a Reality

Nike has created an amazing store in New York City that truly integrates the digital experience with physical retail. The worlds of physical and digital are not really separated for consumers the way we may have thought says Heidi O’Neil, the President Nike Direct. Clearly, brick and mortar retail is not dead, it’s just changing and Nike is showing the world how it can be done.

Heidi O’Neil, President of Nike Direct and Sean Madden, Senior Director of Product at Nike Direct were interviewed about Nike’s New NYC technologically enhanced flagship store by Katherine Schwab of Fast Company. You can watch the full video below:

Physical and Digital Together Create an Incredible Consumer Experience

“It’s interesting with all of the medium crests around the death of retail, what we found, at least with our Nike consumers, is over 80 percent of consumers actually want a physical experience as part of their shopping experience,” says Heidi O’Neil, President of Nike Direct. “The worlds of physical and digital are not really separated for consumers the way we may have thought about it when we were thinking about the death of retail. In fact, they can really support each other to make an incredible consumer experience.”

Get Every Item on a Mannequin Head-To-Toe Digitally

“When you come in you’ll be welcome to Nike New York,” explained Sean Madden, Senior Director of Product, Nike Direct. “On the smartphone screen is what we call Retail Home. We found based on a lot of research that consumers really love mannequins, but they get really frustrated when they can’t find the product that’s on the mannequin. Is it in your size? Is it in your color?

“We’ve built a system where the consumer can simply scan a QR code and they’ll get every item that a mannequin is dressed in from head-to-toe digitally,” said Madden. “We’ve also enabled consumers to build a virtual Try-On List. They can then choose their size and have it sent right to their fitting room.”

Smart Fitting Rooms Offer Lighting Options

“Not only will the product will be waiting for you in the fitting room we’ve also introduced the ability for you to customize the look with lighting so you can see how the product looks on you and will perform in different lighting conditions,” he said. “We want consumers to understand how the product will look in different conditions, especially the New Yorker who is going from their house to sport to work to life and they want a product that can flex with them. They also take a lot of selfies in fitting rooms so good light and an interesting room really helps with that.”

Data Powers the New Nike Speed Shop

“We use data to inform the assortment with New Yorkers favorites in the Speed Shop,” said O’Neil. “Then what we’re also able to do from a data perspective is we’re able to take all the selling information and all the data from what’s happening in the five other floors of the store to have a trendy now experience in the Speed Shop. So as a New Yorker you don’t have to spend half the day here, a couple hours there, you can just go and say I’m getting the absolute best of this store curated for me and refreshed in the day, in the hour.”

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How Wrenches Changed the Way I Think about Digital Tools

About a year and a half ago, I made up my mind to rebuild a motorcycle. I had no mechanical…

The post How Wrenches Changed the Way I Think about Digital Tools appeared first on Copyblogger.


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Digital Marketing News: Facebook’s Playable Ads & Business Pages Update, Gen Z Mom Trends, & B2B’s Video Uptick

Facebook Business Pages

Facebook redesigns biz Pages for utility as feed reach declines
Facebook has released a slew of changes to its popular Business Pages offering, including updates to mobile, recommendations, events, jobs, and Facebook Local. The updates bring marketers new opportunities along with the need to re-think certain strategies that may no longer be relevant. TechCruch

Twitter loses ability to let users auto-post tweets & retweets to Facebook
Facebook changed how its API is utilized by some 60K apps, including Twitter’s, doing away with cross-posted auto-tweets unless going through the more limited posting options of Facebook’s Share feature. Marketing Land

Move Over Millennials: It’s Time To Discuss How To Win With Generation Z Moms
An examination of digital native Gen Z moms and their online brand engagement traits and habits. Forbes

Making B2B video content work: marketers from Linkedln, Dailymotion and The Smalls share best practices
Marketers from LinkedIn (client), The Small, and Dailymotion take a serious look at what’s working in B2B video marketing, what isn’t, and why. The Drum

Facebook launches playable ads, tests retention optimization for app advertising
With Facebook’s recent launch, are playable ads likely to make their way into other, non-gaming areas of digital marketing? Marketing Land

‘Better ROI than influencers’: Meme accounts attract growing interest on Instagram
Brand and publisher partnerships look at engagement via meme, where even small follower counts can produce high engagement rates. DigiDay

2018 August 10 Statistics Image

We Analyzed 43 Million Facebook Posts From the Top 20,000 Brands (New Research)
A new study from Buffer and BuzzSumo examined Facebook posts from some 20,000 top brands, and results show posting volume has been up while page engagement has decreased. Buffer

Snapchat launches ad marketplace for Discover partners & brings Commercials to Ads Manager
Snapchat’s Private Marketplace and non-skippable ad options were among several new beta features recently rolled out to publishers. Marketing Land

ON THE LIGHTER SIDE:

Marketoonist Tom Fishburne ROI of Marketing Cartoon

A lighthearted look at the ROI of marketing by Marketoonist Tom Fishburne — Marketoonist

Anti-Poser CAPTCHA Asks User to Click ‘Every Real Punk Band’ — The Hard Times

TOPRANK MARKETING & CLIENTS IN THE NEWS:

  • TopRank Marketing — Top 10 Content Marketing Blogs on the Internet Today — Blogging.org
  • Lee Odden — 50 Tips for Ad Agency New Business — Michael Gass
  • Lee Odden — Natural Language Generation Accelerates Content Marketing, But Keep Your Hands on the Wheel
    CMSWire
  • Lee Odden — 9 Expert Guides: How to Win at Influencer Marketing — Marx Communications
  • Lee Odden — Main Stage Spotlight Speakers at Pubcon Pro Las Vegas — Pubcon

What are some of your top influencer marketing news items for this week?

Thanks for reading, and we hope you’ll join us again next week for the latest digital marketing news, and in the meantime you can follow us at @toprank on Twitter for even more timely daily news. Also, don’t miss the full video summary on our TopRank Marketing TV YouTube Channel.


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Digital Marketing News: Smarty-Pants Speakers Drive Voice Search, YouTube’s Rejiggered Hashtags, & Google’s Word Count Wisdom

July 27 2018 TopRank Marketing News Image

July 27 2018 TopRank Marketing News Image

Report: Smart speaker ownership driving voice adoption on smartphones
The popularity of voice search on smartphones has grown in part due to more Americans owning smart speakers, with a new NPR and Edison Research report revealing 18 percent now own so-called smart audio devices. Marketing Land

Report: Facebook takes a back seat to Instagram as ad spend on the Facebook-owned app grows 177%
New research data shows that Instagram had ad spending four times Facebook’s rate year-over-year during the second quarter of 2018, while YouTube’s ad spend was nearly triple that of last year. Marketing Land

Emojis Score With Mobile Users
New study data shows that the use of emojis has resulted in a sizable boost of mobile e-mail open rates, with open rates boosted over 80 percent resulting in 363 percent revenue gains, but are digital marketers convinced? MediaPost

YouTube Shows Searchable Hashtags Above Video Titles
YouTube has begun showing searchable hashtags above the title of each video. The first three hashtags of a video’s description field have gained prominence with the change, offering new opportunities for YouTube marketers looking to optimize video findability. Search Engine Journal

Google: Word Count Isn’t Indicative Of Quality
Google has indicated that written content isn’t ranked solely by word count numbers. Short or not-so-short, good writing is rarely tied to formulaic word counts, Google has hinted. Search Engine Roundtable

Google releases AMP Stories v1.0 with new features, including an ads beta for DFP users
Google has announced new features for developers using its AMP Stories format, including several monetization features and additional metadata attributes targeting digital marketers. Marketing Land

July 27, 2018 Digital Marketing News Statistics Image

Twitter Releases New ‘Playbook for Agencies’ Which Includes a Heap of Twitter Promotion Tips
Twitter has published a new guide offering ad tips and more, in its agency playbook announced this week. The guide’s insight is applicable to a wide swath of digital marketing professionals. Social Media Today

An update to referral source URLs for Google Images
Google announced recently that it will soon implement a new referrer URL specific to Google Images. Digital marketers working with country-specific search queries also get specific new guidelines from Google. Google Webmaster Central

Snapchat beefs up ad targeting in deal with Nielsen
Segmented audience data is finally coming to Snapchat, as the firm recently announced a new partnership with Nielsen that brings some 30,000 segments to marketers using the firm’s newest addition. AdAge

Inside the Mating Rituals of Brands and Online Stars
The New York Times examines influencer morality clauses and the rise of online stars from YouTube, Instagram, Twitter, Twitch, and others, with newfound brand credibility often following. The New York Times

ON THE LIGHTER SIDE:

Marketoonist Tom Fishburne July 27 Cartoon

A lighthearted look at lifestyle brands by Marketoonist Tom Fishburne — Marketoonist

How Kit Kat managed to turn a viral tweet into a branded proposal — SEO Roundtable

This Man Tried to Break the World Record for Paper Airplane Flight — Wired

TOPRANK MARKETING & CLIENTS IN THE NEWS:

  • Lee Odden — Natural Language Generation: The Future of Content Management — e-Spirit
  • Lee Odden — The Top 13 Content Marketing Influencers to follow in 2018 — JBH

What are some of your top influencer marketing news items for this week?

Thanks for reading, and we hope you’ll return next week for the latest digital marketing news, and in the meantime you can follow us at @toprank on Twitter for even more timely daily news. Also, don’t miss the full video summary on our TopRank Marketing TV YouTube Channel.

The post Digital Marketing News: Smarty-Pants Speakers Drive Voice Search, YouTube’s Rejiggered Hashtags, & Google’s Word Count Wisdom appeared first on Online Marketing Blog – TopRank®.

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Digital Marketing News: Twitter’s Bot Detox Fallout, Google’s Mobile Thumbs-Up, & Millennial’s Top Social IQ Factors

July 20, 2018 Digital Marketing News Google Image From SEL

July 20, 2018 Digital Marketing News Google Image From SEL

Report: Google’s mobile search results now show image thumbnails 45% of the time
Mobile Google users see image thumbnails in nearly half the search results shown, according to new report data. Should marketers consider placing greater importance on thumb images? Search Engine Land

Twitter’s bot purge welcomed by agency execs
Twitter recently deleted millions of spam and inactive accounts in an effort to improve the platform. Does the move increase credibility among marketers and influencers? DigiDay

Report: Social media sentiment not predictive of offline brand outcomes
New research looks into online and offline brand conversations and their effect on consumer sentiment, plus the motivations that drive them. Marketing Land

EU digital chief urges lawmakers to ease tough copyright stand
The European Union’s top digital advisor has asked E.U. lawmakers to relax stringent proposed copyright reforms. A look at warding off potential losses in creative technology industries by re-visiting rules for the digital age. Reuters

Millennials Want Brands With Values, But, Really, A Good Deal More
New report data reveals what millennials admire in brands, and takes a look at a variety of the social IQ factors that drive the demographic. MediaPost

Facebook says ‘tens of thousands’ of people opt in to take its user surveys every week
Facebook has said that each week tens of thousands of users fill out feedback surveys offered by the platform. What can marketers learn from how Facebook gathers and uses survey feedback? Marketing Land

July 20, 2018 Digital Marketing News Statistics Image

‘Father of modern marketing’ Philip Kotler on avoiding brand decay and preparing for disruption
Long-time marketing author Philip Kotler, sometimes called the father of modern marketing, has shared new thoughts about brand decay, disruption, and how satisfying needs better than anyone else is still as relevant as ever. Marketing Week

Facebook testing AR ads in the News Feed & new tool to help brands create video ads
Facebook is trialing augmented reality (A.R.) news-feed ads, and has announced that mobile video ads are also getting several new features. Marketing Land

Data shows people want serious long-form content — and brands need to take note
New research data reveals that many are craving weightier content, and how marketers are successfully battling today’s massive competition for engagement. The Next Web

Survey: Google, Facebook most influential
New survey data shows the continuing power of advertising on Facebook and Google. The digital ad trends report also offers up online consumer trends data sets. BizReport

ON THE LIGHTER SIDE:

Marketoonist Tom Fishburne July 20 Cartoon

A lighthearted look at vanity metrics by Marketoonist Tom Fishburne — Marketoonist

How Kit Kat managed to turn a viral tweet into a branded proposal — The Drum

Redheads finally get recognition with ginger emoji — The Next Web

TOPRANK MARKETING & CLIENTS IN THE NEWS:

  • Lee Odden — Forward-Thinking B2B Marketers Partner With Influencers To Create Cross-Channel, Long-Term Campaigns — Demand Gen Report
  • Ashley Zeckman and Lee Odden — How To Improve Content Amplification On The Cheap: Network — Heidi Cohen
  • Lee Odden — Amp Up Your Marketing with this Summer Reading List — Christina Giordano
  • Lee Odden — Tips to Take Your Social Media Business from Part Time to Full Time
    Andrea Vahl
  • Alexis Hall — Apply These 10 Cool Techniques to Increase Sales and Marketing ROI for your Small Business — Small Business Trends

What are some of your top influencer marketing news items for this week?

Thanks for reading, and we hope you’ll return next week for the latest digital marketing news, and in the meantime you can follow us at @toprank on Twitter for even more timely daily news. Also, don’t miss the full video summary on our TopRank Marketing TV YouTube Channel.

The post Digital Marketing News: Twitter’s Bot Detox Fallout, Google’s Mobile Thumbs-Up, & Millennial’s Top Social IQ Factors appeared first on Online Marketing Blog – TopRank®.

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Digital Marketing News: Behavior & Analytics Studies, Facebook’s A/B Testing, & LinkedIn’s Carousel Ads

Perceived Influence Marketing Charts Graph

Perceived Influence Marketing Charts Graph

As Concerns Grow Over Internet Privacy, Most Say Search & Social Have Too Much Power
How Internet users perceive the influence a variety of popular online platforms have over their lives was among the subjects examined in a sizable new joint report by Ipsos, the Internet Society, and the Centre for International Governance Innovation, offering some surprising insight for digital marketers. Marketing Charts

Facebook Experiments with A/B Testing for Page Posts
Facebook has been trying out A/B testing of Facebook Page posts, a feature that if rolled out in earnest could eventually have significant implications for digital marketers. Social Media Today

CMOs Say Digital Marketing Is Most Effective: Nielsen Study
Accurately measuring digital marketing advertising spending’s return on investment remains a challenge, while the overall effectiveness of digital ad spend has grown, according to a fascinating new Nielsen study of chief marketing officers. Broadcasting & Cable

Snapchat Rolls Out Option to ‘Unsend’ Messages, New eCommerce Tools
Snapchat has added several e-commerce tools including an in-app ticket purchase solution, branded augmented-reality games, and has given its users the option to unsend messages. Social Media Today

People Are Changing the Way They Use Social Media
Trust of various social media platforms and how Internet users’ self-censorship has changed since 2013 are among the observations presented in the results of a broad new study conducted by The Atlantic. The Atlantic

Facebook launches tool to let users rate advertisers’ customer service
Facebook has added a feedback tool that lets users rate and review advertisers’ customer service, feedback the company says will help it find and even ban sellers with poor ratings. Marketing Land

2018 June 15 Statistics Image

Google’s about-face on GDPR consent tool is monster win for ad-tech companies
Google reversed its General Data Protection Regulation course recently, allowing publishers to work with an unlimited number of vendors, presenting new opportunities for advertising technology firms. AdAge

LinkedIn rolls out Sponsored Content carousel ads that can include up to 10 customized, swipeable cards
LinkedIn (client) has rolled out a variety of new ad types and more performance metrics for marketers, with its Sponsored Content carousel ads that allow up to 10 custom images. Marketing Land

Report: Facebook is Primary Referrer For Lifestyle Content, Google Search Dominates Rest
What people care about and where they look for relevant answers online are among the marketing-related insights revealed in a recent report from Web analytics firm Parse.ly. Facebook was many users’ go-to source for answers for lifestyle content, while Google was the top source for all other content types. MediaPost

Survey: 87% of mobile marketers see success with location targeting
Location targeting is widely-used and has performed well in the mobile marketing realm, helping increase conversion rates and how well marketers understand their audiences, according to new report data. Marketing Land

ON THE LIGHTER SIDE:

Marketoonist Short-Termism Cartoon

A lighthearted look at marketing short-termism, by Marketoonist Tom Fishburne — Marketoonist

‘The weird one wins’: MailChimp’s CMO on the company’s off-the-wall advertising — The Drum

TOPRANK MARKETING & CLIENTS IN THE NEWS:

  • Lee Odden — Why Content Marketing is Good for B2B Companies — Atomic Reach
  • Lee Odden — Top 2018 Influencers That Might Inspire Your Inner Marketer — Whatagraph
  • Lee Odden — Better than Bonuses: 4 Motivators that Matter More than Money — Workfront
  • Anne Leuman — What’s Trending: Marketing GOOOOOAAAALS! — LinkedIn (client)

Thanks for visiting, and please join us next week for a new selection of the latest digital marketing news, and in the meantime you can follow us at @toprank on Twitter for even more timely daily news. Also, don’t miss the full video summary on our TopRank Marketing TV YouTube Channel.

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Digital Marketing Spotlight: An Interview With Ursula Ringham, Head of Global Influencer Marketing, SAP

Influencer Marketing Interview Ursula Ringham

Influencer Marketing Interview Ursula Ringham

They say curiosity killed the cat, but in Ursula Ringham’s case, curiosity is her special gift—both personally and professionally.

“I’m a fiercely curious person who loves storytelling,” Ursula told me. “I guess it’s my hidden talent; I can strike up a conversation with a stranger and get them to tell me their full life story. I’ll talk to anyone. I want to know people and how they think.”

Her curiosity and “love of story” have guided her throughout her marketing career—from early positions at Adobe and Apple to self-publishing a thriller novel to her latest role as Head of Global Influencer Marketing at SAP*.

“I’m no millennial, but I have the millennial mindset,” she says. “You have to go after what you want. You can’t let fear decide your future. And I know if I put my mind to something, I can do it.”

As influencer marketing booms and social media marketing experiences a quasi midlife crisis, I sat down with Ursula to talk misconceptions, tools, and tips on both marketing fronts.

Q&A with SAP’s Ursula Ringham

Ursula Ringham, Head of Global Influencer Marketing, SAP1. Tell me about yourself. How did you come into the digital marketing space and eventually join SAP?

I was in the right place at the right time. As you know, I worked at Adobe and Apple, so I had a career in high-tech early on. I actually left Apple right before the first iPhone came out, and I stayed at home with my kids for about eight years.

When it was time to get back in, honestly, no one would hire me. They’d say: “You have great experience from back in the day, but you can’t compete.” Things had changed.

But even when I was at home, I was always doing something—I did some consulting and also worked on my passion for writing. That’s when I wrote and self-published my thriller novel, “Privileged Corruption.” I took creative writing classes, attended conferences and events when I could—and this is still something I do today; attend events to continue to develop because I still have several books in me.

Then in 2012, I was talking with a girlfriend and she said she needed someone to write customer success stories. And while I didn’t have the exact experience, I could write and I thought: “I can do anything if I put my mind to it.”

So, I got a job as a contractor; someone took a chance on me. And that someone was at SAP.

2. You have extensive experience with social media. What have you found to be the universal truths of social? (The things that stay the same no matter what platform or algorithm changes occur.)

Authenticity and storytelling; you need to own your brand—but you need to do it strategically.

As an individual on social or through your brand channels, you need to share the truths about who you are in a way that connects with your audience.

For me, these are the “five truths” I share with my following:

No. 1: My work.

Tell a story that enables people to come with you on the journey. Your audience doesn’t want to hear that your company just released a new product or service. They want to know how you’re solving problems or making a difference.

No. 2: My family.

I don’t give every detail here—just sprinkle some things in. This is how people see a different side and get to know me. You have to give something personal.

No. 3: My passion.

You have to share something you love. Dogs, skiing, Star Wars, poetry—the list goes on. Share something you’re passionate about because you’ll be able to form connections with people who have the same passions.

No. 4: Sports.

Whether you’re a sports fanatic or simply tolerate them, it’s something everyone can connect with and discuss—whether it’s your child’s little league baseball game or the NBA Finals.

No. 5: Third-party voices.

It could be an article from my favorite journalist or the latest commentary on the royal wedding. The point is to share things that you and your audience find interesting.

The bottom line here is: Be authentic. Be yourself (or your brand). But be strategic.

[bctt tweet="As an individual on #socialmedia or through your brand channels, you need to share the truths about who you are in a way that connects with your audience. - @ursularingham" username="toprank"]

3. What do you think is most misunderstood about influencer marketing?

For one, people often think that influencer marketing is all about celebrities hocking a product. It’s truly not about that—especially in the B2B realm. It’s about highlighting experts who have real experience on the business challenges a brand’s audience faces.

Secondly, it’s not always about the number of followers or connections an influencer has. Some people think: “Oh my God. We have to work with this person. They have a million followers.” Your influencers have to be able to relate to your audience and that skill isn’t necessarily determined by a large following.

Thirdly, influencer marketing is not a one-and-done tactic. You want it to be for the long haul, so influencer relationships are everything. You need to dig deep to learn who your influencers are and the expertise they bring, and build a relationship by consistent and thoughtful engagement.

Lastly, influencers can be found within your own company. Your employees can be influencers. People often forget this. You can and should combine internal and external influencers.

4. What’s one “influencer marketing must” that marketers often overlook?

You must have a call to action. What’s the point? What’s your end goal? How are you defining success? Where are you sending them?

Whether your goal is brand awareness or lead gen, if you’re telling a story that has people on the edge of their seat, you need to give them a natural next step to continue their journey.

[bctt tweet="Regardless of your goal, if you’re telling a story that has people on the edge of their seat, you need to give them a natural next step to continue their journey. - @ursularingham #InfluencerMarketing" username="toprank"]

5. Let’s say you’ve run into a long-lost marketer friend who’s considering working with influencers. Where do you tell them to start? What do you tell them to be cautious of?

The main thing is: If you want to succeed, you have to be in it to win it. You have to be on social media, you have to be engaged, you have to follow influencers, you have to engage with them, and you have to read, watch, or listen to their content. And all of this is before, during, and after you reach out for the first ask.

When it comes to vetting who you want to work with, start by digging into their social channels.

Twitter is a great place to learn about the topics and types of content they’re interested in. LinkedIn is great for this, too, but that’s where you can really vet whether they have the expertise and background to make a partnership a good fit. Facebook and Instagram are where you can see if you really want to work with them since you’re typically able to see more personality there.

As for something to look out for, as you’re viewing their social posts, see if they’re just sharing the same things on every channel. A post on Instagram with 10 hashtags will not work on Facebook. Every channel is different and if you keep seeing the same post, it’s like: Where are you? Where’s the authentic side?

Finally, you should be very selective on who you work with. You need to make sure they’re a good fit. Sometimes I’ll actually reach out to a mutual connection or a colleague at a different company to see if they’ve worked with an influencer before and get their read on them.

[bctt tweet="If you want to succeed at #influencermarketing, you have to be in it to win it. You have to commit. - @ursularingham" username="toprank"]

6. Where do you think GDPR and data privacy as it relates to social media and influencer marketing will have biggest impact on how brands engage? (What do brands need to consider?)

GDPR is going to be the stake in the ground for all data privacy—bar none. As GDPR kicks off, we’ll start to see lawsuits and controversies in the news and people will become increasingly aware and engaged. In the U.S., we’re already becoming more aware of data privacy issues, especially after Cambridge Analytica.

But bottom line, GDPR will be really important. And as a result, our influencers will become even more important and valuable. They’re going to be our trusted brand ambassadors; our trusted voices. They’ll be a huge asset because people don’t trust brands outright—they trust people.

[bctt tweet="In light of #GDPR, influencers will become even more important and valuable. They’re going to be our trusted brand ambassadors; our trusted voices. - @ursularingham #InfluencerMarketing" username="toprank"]

7. What’s in your social media marketing toolbox? (What platforms, tools or best practices are your must-haves for success?)

On the personal front, I’m on Twitter, Facebook, Instagram, and LinkedIn. A key best practice for me here is tailoring the content and the messaging for each platform because my audience is different for each.

In addition, I post in the moment, every day. Authenticity is important, so I rarely use scheduling tools.

Now, for the brand marketers out there, you absolutely need a social media scheduling and management tool. You need help. And there are so many tools out there like Hootsuite or Buffer, but do your research and select one that meets your brand’s needs from a management and budgetary perspective.

8. How about your influencer marketing toolbox?

Brands engaging in influencer relations and marketing need a tool to help organize, identify, and manage relationships with influencers. A spreadsheet won’t get you very far. Tools can help you keep up with what your influencers are doing and sharing, so you can regularly engage and continue to build relationships.

Like with social media management tools, there are several options like Traackr or Onalytica, so do your research and pick one that’s the best fit.

9. Finally, what are you most excited for in your new role as Head of Global Influencer Marketing for SAP?

Building a world-class influencer program that helps SAP become a Top-10 brand. And we’ll do it through innovative storytelling. We make incredibly innovative products, so we need to tell our stories in innovative ways. And working with influencers will help us do that.

I love pushing the envelope. I love innovative content. And I’m excited about what can happen when we think a little differently.

10. Any final words for other marketers out there?

In marketing, story is everything. But in order to tell a compelling story, you have to be immersed. Bring empathy and understanding, bring purpose, and bring insight—the latter of which influencers can certainly help with.

Finally, embrace curiosity, think and do things differently, and embed yourself in your craft if you want to innovate.

[bctt tweet=".@ursularingham's message to #marketers: Embrace curiosity, think and do things differently, and embed yourself in your craft if you want to innovate." username="toprank"]

Ready to Take the Influencer Marketing Dive?

As Ursula so eloquently said, in order to succeed at influencer marketing, you have to be in it to win it. You have to commit. So, why not start with immersing yourself in influencer marketing tips, tactics, and strategies.

Check out some of these helpful posts to get you more in the know and help you make the leap:

Finally, a big thank you to Ursula for sharing her story and insights. You rock! If you want to connect with Ursula, follow her on Twitter or LinkedIn.

Disclosure: SAP is a TopRank Marketing client.

The post Digital Marketing Spotlight: An Interview With Ursula Ringham, Head of Global Influencer Marketing, SAP appeared first on Online Marketing Blog – TopRank®.

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Digital Marketing News: StumbleUpon’s Swansong, #Hashtags vs. @Handles, & Google Review’s Anonymity Revamp

Zenith Media Consumption Graph

Zenith Media Consumption Graph
StumbleUpon Shuts Down After 16 Years
StumbleUpon announced that it will shutter its content discovery platform at the end of June, 2018, ending a 16-year run that saw over 40 million users link to some 60 billion Web locations, with user accounts now moving to Mix.com, co-founder Garrett Camp’s new discovery service. Search Engine Journal

Google Dropping Anonymous Local Reviews?
Google may be moving to end anonymous reviews for its Maps and Local Business offerings, or to remove their star rating impact, according to a Search Engine Roundtable report. Search Engine Roundtable

Twitter looking to expand its programmatic offerings with Timeline Ad network pilot program
Twitter has begun seeking publishers for an expanded programmatic ad network that would allow timelines embedded on network partner sites to feature ads, the company noted on its revamped Twitter Timeline Ads Pilot site. Marketing Land

Get Woke: Time Spent With Media Approaching Total Awake Time
The amount of time consumers spend with media daily is expected to eventually fill nearly every minute not spent sleeping, according to new forecast data from Publicis’ Zenith unit, with North America topping the rest of the world. MediaPost

Pinterest is Growing Faster than Twitter and Snapchat, and Offers Significant Opportunities
Pinterest has grown its substantial user base faster than Twitter and Snapchat, a growth rate detailed in a new Mary Meeker Internet Trends report highlighting Pinterest’s opportunities for marketers. Social Media Today

Snapchat launches its first Lens that reacts to sound
Snapchat has rolled out its first image filter lens that reacts not only to visual input but also to sound, opening new avenues to marketers. Engadget

Publicis / Zenith Media Consumption Forecast Statistic

Marketers’ newest shiny toy: GIF stickers
Instagram and Giphy have partnered to expand custom animated sticker GIFs, which are available for Instagram Stories and Snapchat libraries, including expanded tracking mechanisms for marketers. DigiDay

Facebook’s size no barrier to deals in new areas: executive
Facebook sees no antitrust-related barriers to future large acquisitions should the social media giant wish to enter new markets, chief operating officer Sheryl Sandberg said Tuesday. Reuters

Quora launches native image ads globally
Quora has expanded its image ads for mobile and desktop worldwide, after tripling its advertising base since last year, announcing that the question-and-answer site now has over 1,000 ad partners. Marketing Land

Consumers Respond To #Hashtags, Not @Handles
Hashtags have been more effective than brand handle mentions among social media consumers, according to new report data from Digimind that also examines global marketing trends. MediaPost

ON THE LIGHTER SIDE:

Shifting Priorities Marketoonist Cartoon

A lighthearted look at shifting priorities, by Marketoonist Tom Fishburne — Marketoonist

Here are some of the funniest reactions to GDPR — Recode

What Amazon would’ve looked like in the 1980s — Co.Design

This is What Happens in an Internet Minute [Infographic] — Social Media Today

TOPRANK MARKETING & CLIENTS IN THE NEWS:

  • Ashley Zeckman and Lee Odden — Top 2018 Influencers That Might Inspire Your Inner Marketer — Whatagraph
  • Lee Odden — The Role of Content: Is Building Awareness & Driving Conversion Enough? [Podcast] — Converge
  • Lee Odden — 5 SEO Questions with Lee Odden; Pro Content Tips for Mom and Pops — SEMrush
  • Lee Odden — 33 Quotes to Reignite Your Marketing Spark — Hatchbuck
  • (TopRank / Stephen Slater) — A Detailed (Step-By-Step) Look at Effective Ecommerce A/B Testing — BigCommerce
  • (Content Marketing World) — The Ultimate Guide to Conquering Content Marketing – #CMWorld 2018 — Content Marketing World

We hope you’ll join us next week for a fresh look at the latest digital marketing news, and in the meantime you can follow us at @toprank on Twitter for even more timely daily news. Also, don’t miss the full video summary on our TopRank Marketing TV YouTube Channel.

The post Digital Marketing News: StumbleUpon’s Swansong, #Hashtags vs. @Handles, & Google Review’s Anonymity Revamp appeared first on Online Marketing Blog – TopRank®.

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